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All Journal SENTRI: Jurnal Riset Ilmiah Wissen: Jurnal Ilmu Sosial dan Humaniora
Reysha Aurelia Shabilla
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Aerospace Engineering Humanities Computer Science & IT Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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Dampak Perlindungan Data Pribadi Konsumen dalam Transaksi Online pada Marketplace terhadap Kepuasan Konsumen Reysha Aurelia Shabilla; Yunesia Amelia Renanta; Sidi Ahyar Wiraguna
WISSEN : Jurnal Ilmu Sosial dan Humaniora Vol. 3 No. 2 (2025): Mei : WISSEN : Jurnal Ilmu Sosial dan Humaniora
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/wissen.v3i2.748

Abstract

This study aims to analyze the impact of personal data protection on consumer satisfaction in online transactions in the marketplace. Along with increasing attention to privacy, consumers are increasingly demanding better data protection policies from marketplaces. This research uses a qualitative approach with in-depth interview techniques and content analysis of the privacy policies of several marketplaces in Indonesia. The results show that an effective data protection policy has a positive effect on the level of consumer satisfaction. The main influencing factors are policy transparency, consumer awareness, and their experience with personal data management. However, there is still a gap between existing policies and implementation in the field. Marketplaces that successfully manage personal data well can increase loyalty and competitiveness in an increasingly competitive market. The research also highlights the importance of educating consumers about their rights to personal data and the urgency for marketplaces to improve supervision and compliance with existing regulations. Overall, personal data protection not only fulfills legal obligations, but also becomes a differentiation strategy that increases consumer trust and strengthens marketplaces' position in the market.
Tinjauan Yuridis Tentang Pertanggung Jawaban Hukum Pt Bank Syariah Indonesia Tbk Terhadap Kehilangan Dana Deposito Nasabah: Studi Kasus: Putusan Pengadilan Negeri ldi No. 22/Pid.B/2025/PN Idi Sherill, Fredrika; Daishahwa, Daishahwa; Renanta, Yunesia Amelia; Fritiana, Anesya; Reysha Aurelia Shabilla; Maharani, Putri Nabila; Yustika, Luthy
SENTRI: Jurnal Riset Ilmiah Vol. 4 No. 12 (2025): SENTRI : Jurnal Riset Ilmiah, Desember 2025
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v4i12.5047

Abstract

Perkembangan perbankan syariah di Indonesia memiliki peran penting dalam mendukung sistem keuangan nasional yang berlandaskan prinsip syariah. PT Bank Syariah Indonesia Tbk (BSI), hasil merger tiga bank syariah BUMN, menghadapi kasus kehilangan dana deposito yang menimbulkan masalah pertanggungjawaban hukum. Penelitian ini bertujuan untuk menganalisis secara komprehensif pertanggungjawaban hukum BSI atas kehilangan dana nasabah menurut peraturan Indonesia dan mengkaji implikasi hukum dari Putusan Pengadilan Negeri Idi No. 22/Pid.B/2025/PN Idi. Metode penelitian yuridis normatif dengan pendekatan deskriptif kualitatif digunakan dengan menelaah dokumen hukum primer dan sekunder. Analisis data berupa studi isi kualitatif mengaitkan temuan hukum dengan teori pertanggungjawaban dan perlindungan konsumen dalam perbankan syariah. Hasil penelitian menunjukkan tanggung jawab korporasi BSI untuk mengganti kerugian sesuai prinsip hukum dan syariah, serta adanya sanksi pidana bagi pegawai yang bertanggung jawab. Putusan tersebut memperkuat perlindungan nasabah dan tata kelola perbankan syariah. Kesimpulannya, penelitian ini menegaskan pentingnya pengawasan internal yang lebih baik dan kepatuhan regulasi untuk melindungi aset nasabah dan menjaga kepercayaan publik
Co-Authors Daishahwa, Daishahwa Fritiana, Anesya Maharani, Putri Nabila Renanta, Yunesia Amelia Sherill, Fredrika Wiraguna, Sidi Ahyar Yunesia Amelia Renanta Yustika, Luthy