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All Journal MANAGER: Journal of Management and Administration Science
Punkie Paramita Dewi
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Humanities Economics, Econometrics & Finance

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CORPORATE INTERNAL COMMUNICATION: IMPLEMENTATION IN THE HUMAN RESOURCES AND GENERAL AFFAIR DIVISION Punkie Paramita Dewi; Sushanty Chandra Dewi; Kania Farida; Retno Widowati
MANAGER: Journal of Management and Administration Science Vol. 1 No. 1 (2022): MANAGER: Journal of Management and Administration Science, August 2022
Publisher : ASIAN PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (106.102 KB) | DOI: 10.58738/manager.v1i1.101

Abstract

The communication process plays a vital role in a company. The company’s goal will not be reached if there is no proper communication inside. Therefore, this study aims to interpret the internal communication activity inside a company, especially within Human Capital and General Services. Those departments were chosen because the activities inside play a significant role related to the service for all employees. A descriptive qualitative method was used to analyze the objects. Through the method, it was found that certain barriers still happened during daily work. Either inside each department or cross-departments. To clear the barriers, researchers deliver suggestions consists of three points, which are vertical. horizontal, and diagonal. Those points are explained as giving a clear brief and instruction, keeping a proper communication, and organize a regular meeting with th related department.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA APARTEMEN RIVERVIEW RESIDENCE TOWER MAHAKAM Salsabila Rotua; Himawan Pramulanto; Punkie Paramita Dewi
MANAGER: Journal of Management and Administration Science Vol. 4 No. 3 (2026): MANAGER: Journal of Management and Administration Science, April 2026
Publisher : ASIAN PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58738/manager.v4i3.1774

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan pelanggan pada Apartemen Riverview Residence Tower Mahakam. Penelitian menggunakan metode kuantitatif dengan pendekatan survei. Populasi penelitian adalah seluruh penghuni tetap Apartemen Riverview Residence Tower Mahakam yang berjumlah 150 pelanggan, dengan jumlah sampel sebanyak 60 responden yang dipilih menggunakan teknik probability sampling melalui simple random sampling. Pengumpulan data dilakukan menggunakan kuesioner dengan skala Likert. Data dianalisis menggunakan uji validitas, uji reliabilitas, uji normalitas, uji linearitas, analisis regresi linear sederhana, uji t, uji F, dan koefisien determinasi dengan bantuan SPSS versi 27. Hasil penelitian menunjukkan bahwa kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan pelanggan. Hal tersebut dibuktikan dengan persamaan regresi Y = 18,656 + 0,857X, nilai t hitung sebesar 16,688 dengan nilai signifikansi 0,000 (<0,05), serta nilai F hitung sebesar 278,492 dengan signifikansi 0,000 (<0,05). Nilai koefisien determinasi (R²) sebesar 0,828 menunjukkan bahwa kualitas pelayanan mampu menjelaskan kepuasan pelanggan sebesar 82,8%, sedangkan sisanya 17,2% dipengaruhi oleh faktor lain yang tidak diteliti. Dengan demikian, semakin baik kualitas pelayanan yang diberikan, maka semakin tinggi tingkat kepuasan pelanggan pada Apartemen Riverview Residence Tower Mahakam.
Co-Authors Himawan Pramulanto Kania Farida Retno Widowati Salsabila Rotua Sushanty Chandra Dewi