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All Journal Asian Journal of Environmental Research
Resyah, Nur Isra
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Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Materials Science & Nanotechnology Medicine & Pharmacology

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Integrating Community Satisfaction Survey and Importance-Performance Analysis for Evaluating Regional Tourism Services: A Case Study in Banyuwangi Regency Kurniawan , Astariadi; Resyah, Nur Isra; Windawaty , Herry Windawaty; Habibie , Muhammad
Asian Journal of Environmental Research Vol. 2 No. 2 (2025): May-August
Publisher : CV. Science Tech Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69930/ajer.v2i2.425

Abstract

This study explores the integration of the Community Satisfaction Index (CSI) and Importance–Performance Analysis (IPA) to evaluate public service quality in Banyuwangi's tourism sector. As tourism becomes a regional development priority post-pandemic, understanding citizens' perceptions is essential to ensure responsive governance. Using a quantitative-descriptive approach, the research draws on 2023 data from tourists and tourism actors. Results indicated an overall satisfaction score of 82.94 (“Good”), with highest satisfaction in staff behavior and lowest in complaint handling. IPA mapping identifies critical gaps in services such as accessibility, transportation, and complaint response, highlighting areas for urgent policy action. The integration of IKM and IPA proves effective in prioritizing service improvements and aligning tourism development with citizen needs. Comparative insights with global practices affirm the relevance of participatory, data-driven evaluation frameworks. The study recommends institutionalizing IKM+IPA for sustainable tourism governance.
Interpreting Hope: A Critical Hermeneutic Study of Tourism Development Visibility, Justice, and Sustainability in North Sinjai District, Indonesia Resyah, Nur isra; Astariadi Kurniawan; Ainun; Yoshie Sukendar Anwar; Myrza Rahmanita
Asian Journal of Environmental Research Vol. 2 No. 3 (2025): September-December
Publisher : CV. Science Tech Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69930/ajer.v2i3.623

Abstract

This study analyzes the May 2024 Indonesian Public Image Survey Report–LSI Denny JA in North Sinjai District, South Sulawesi, using a hermeneutic-critical approach based on Ricoeur and Habermas. The results show a complete absence of tourism (0.0%) from the narrative of community expectations, the lowest satisfaction with tourism management (63%), and the highest dissatisfaction with fishermen (44.8%). This phenomenon reflects chronic undertourism and the structural invisibility of tourism in the lifeworld of local communities. The paradox of high satisfaction (71.3%) amidst economic hardship (62.3%) provides a golden time window of 2025–2027. The study recommends a “Community First, Tourism Later” strategy with the empowerment of 1,000 fishing families, dual infrastructure, and a local-level INSTO-UNWTO pilot. North Sinjai has the potential to become a national model for transitioning from extreme undertourism to sustainable, inclusive and equitable micro-tourism.
Co-Authors Ainun Astariadi Kurniawan Habibie , Muhammad Herry Windawaty Kurniawan , Astariadi Myrza Rahmanita Yoshie Sukendar Anwar