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All Journal Journal of Tourism and Creativity Jurnal EK dan BI Destinesia : Jurnal Hospitaliti dan Pariwisata Journal of English Language Teaching and English Linguistics KONTAN: Jurnal Ekonomi, Manajemen dan Bisnis Asian Journal of Environmental Research Sadar Wisata: Jurnal Pariwisata
Herry Windawaty
Universitas Agung Podomoro
Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Medicine & Pharmacology Social Sciences Other

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Hospitality Students’ Pragmatic Competence in Apology Stefanus Prima; Dang Arif Hartono; Herry Windawaty
Journal of English Language Teaching and English Linguistics Vol. 8 No. 1 (2023): Journal of English Language Teaching and English Linguistics
Publisher : Universitas PGRI Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (301.229 KB) | DOI: 10.31316/eltics.v8i1.4500

Abstract

When dealing with guests’ complaints using English language, hospitality frontliners at hotels in Indonesia will also rely on their pragmatic competence to satisfy the guests. This research is aimed at analyzing the strategies used by hospitality students in handling guests’ complaints especially in terms of apologizing and whether there is a significant difference between those with part-time job experience and those without the experience. The study utilized quantitative method by collecting responses (n =22) using Written Discourse Completion Task (WDCT). Using the categorization of apology strategies (Cohen, 1986), the results show that the most frequently used strategies are expressing apology and offering repairs. Other strategies such as admitting responsibility and explaining are used much less frequently, while promise of forbearance was never used. Furthermore, after performing t-test, the 13 participants who took part-time jobs (M = 1.76, SD = 0.25) compared to the nine participants in the control group (M = 1.38, SD = 0.33) demonstrated significantly better at using strategies in apology for handling complaints, t(14) = 2.87, p = .01.
INDONESIAN TOURISM MAJOR STUDENT INTERNSHIP SATISFACTION: THE ROLE OF INTERNSHIP SERVICE QUALITY Herry Windawaty; Antonius Adi; Douwes Lasmana; Jennifer Jennifer
Jurnal Ekonomi dan Bisnis (EK dan BI) Vol 6 No 1 (2023)
Publisher : Politeknik Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37600/ekbi.v6i1.872

Abstract

Internships is one of the most crucial stage in a tourism student phase of learning as It provides the necessity hands on experience so that the students are better equipped before actually works in the industry therefore the industry has to be able to provide a high quality interns experience as it would affect the satisfaction of interns. This study aims to analyze the relationship between the internship quality and internship satisfaction. The sample used in this research are 226 respondents and were analyzed by Partial Least Squares - Structural Equation Modeling(PLS-SEM) through SMARTPLS4 software. The results showed that there is a positive relationship between Internship Quality and Interns Satisfaction. This study provide insight for manager especially in Human Resource Management of Tourism industry that it is important to maintain the quality and design a high quality internship programme so that the interns are satisfied.
Study on Student’s Perception about Internship Program and its impact on Their Personality, with reference to Hotel Business Program students Podomoro University Windawaty, Herry
KONTAN: Jurnal Ekonomi, Manajemen dan Bisnis Vol 2, No 1 (2023): KONTAN: Jurnal Ekonomi, Manajemen dan Bisnis
Publisher : CV Widina Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59818/kontan.v2i1.435

Abstract

This study examines the benefits and impact of internships for students in the Hotel Business Program at Podomoro University. The research looks at how internships provide real-world experience, build professional connections, and aid in exploring career options. It also highlights the importance of industry experience for academic education in the hospitality field. The study specifically focuses on factors that influence internship preference among hospitality students, comparing preference for international versus domestic internships, and examining the impact of internships on the personality development of students. The research used is descriptive and the population studied were 75 students who had completed internships in various hotels in Indonesia or abroad. The results show that internships provide valuable opportunities for students to acquire new skills and knowledge, with the internship department playing a crucial role in overseeing and supporting students. Additionally, obtaining an internship at an international chain hotel is highly valued by students and pre-internship seminars are crucial in preparing students for the internship experience.ABSTRAKPenelitian ini mengkaji manfaat dan dampak magang bagi mahasiswa Program Studi Bisnis Perhotelan Podomoro University. Penelitian ini melihat bagaimana magang memberikan pengalaman dunia nyata, membangun koneksi profesional, dan membantu dalam mengeksplorasi pilihan karir. Penelitian ini juga menyoroti pentingnya pengalaman industri untuk pendidikan akademis di bidang perhotelan. Penelitian ini secara khusus berfokus pada faktor-faktor yang mempengaruhi preferensi magang di kalangan mahasiswa perhotelan, membandingkan preferensi magang internasional dan magang domestik, serta meneliti dampak magang terhadap pengembangan kepribadian mahasiswa. Penelitian yang digunakan adalah deskriptif dan populasi yang diteliti adalah 75 mahasiswa yang telah menyelesaikan magang di berbagai hotel di Indonesia maupun di luar negeri. Hasil penelitian menunjukkan bahwa magang memberikan kesempatan yang berharga bagi mahasiswa untuk memperoleh keterampilan dan pengetahuan baru, dengan departemen magang memainkan peran penting dalam mengawasi dan mendukung mahasiswa. Selain itu, mendapatkan kesempatan magang di hotel jaringan internasional sangat dihargai oleh para mahasiswa dan seminar pra-magang sangat penting dalam mempersiapkan mahasiswa untuk pengalaman magang.
INVESTIGATING CHALLENGES, OPPORTUNITIES AND SOLUTION OF ENTREPRENEURIAL EDUCATION IN SHAPING FUTURE ENTREPRENEURS Prathivi, Maria Dini Gilang; Dewobroto, Wisnu Sakti; Adi, Antonius; Windawaty, Herry; Widhoyoko, Samuel Anindyo; Agustian, Sanggup Leonard
Jurnal Ekonomi dan Bisnis (EK dan BI) Vol 7 No 2 (2024)
Publisher : Politeknik Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37600/ekbi.v7i2.1830

Abstract

Entrepreneurship is one of the key pillars in achieving the success of the Sustainable Development Goals (SDGs) by alleviating poverty and bridging educational disparities. One crucial aspect in fostering entrepreneurship is the role of education. The current situation and competition require entrepreneurs who are adaptable and capable of addressing market needs, thereby creating added value. Entrepreneurship education faces several challenges, including insufficient facilities, the need to enhance educators' attitudes and competencies, and the lack of effective coordination and allocation of resources. This study aims to explore best practices in entrepreneurship education to enhance the quality of entrepreneurship graduates. The research was conducted using a qualitative approach, with data collected through Focus Group Discussions involving experts in entrepreneurship education. The findings of this study reveal challenges in entrepreneurship education, such as inadequate educational infrastructure, insufficiently competent teaching staff, and an inadequate curriculum. The proposed solutions include training programs to enhance educators' competencies, providing adequate infrastructure, and developing a curriculum that is practically oriented to meet the demands of the digital era.
Integrating Community Satisfaction Survey and Importance-Performance Analysis for Evaluating Regional Tourism Services: A Case Study in Banyuwangi Regency Kurniawan , Astariadi; Resyah, Nur Isra; Windawaty , Herry Windawaty; Habibie , Muhammad
Asian Journal of Environmental Research Vol. 2 No. 2 (2025): May-August
Publisher : CV. Science Tech Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69930/ajer.v2i2.425

Abstract

This study explores the integration of the Community Satisfaction Index (CSI) and Importance–Performance Analysis (IPA) to evaluate public service quality in Banyuwangi's tourism sector. As tourism becomes a regional development priority post-pandemic, understanding citizens' perceptions is essential to ensure responsive governance. Using a quantitative-descriptive approach, the research draws on 2023 data from tourists and tourism actors. Results indicated an overall satisfaction score of 82.94 (“Good”), with highest satisfaction in staff behavior and lowest in complaint handling. IPA mapping identifies critical gaps in services such as accessibility, transportation, and complaint response, highlighting areas for urgent policy action. The integration of IKM and IPA proves effective in prioritizing service improvements and aligning tourism development with citizen needs. Comparative insights with global practices affirm the relevance of participatory, data-driven evaluation frameworks. The study recommends institutionalizing IKM+IPA for sustainable tourism governance.
Determinan dari Minat Berkarir Mahasiswa pada industri pariwisata Adi, Antonius; Windawaty, Herry; Permata, Stella; Jennifer, Jennifer
Destinesia : Jurnal Hospitaliti dan Pariwisata Vol. 5 No. 2: Maret 2024
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jd.v5i2.3621

Abstract

Pendidikan tinggi merupakan salah satu penyedia SDM yang dapat membantu untuk dapat menyediakan kebutuhan sumber daya manusia yang berkualitas. Perguruan tinggi atau universitas harus dapat menjawab tantangan dari persiapan karir dari para peserta didik dengan cara menerapkan pengembangan keterampilan di dalam kurikulumnya dan bekerja sama dengan pelaku industri. Tujuan dari penelitian ini adalah menganalisis hubungan antara Minat karir di masa depan   dengan kepuasan peserta magang, kepuasan peserta magang dan kualitas program magang dan kepuasan peserta magang sebagai mediator dari Kualitas program magang dan minat berkarir dari peserta magang di masa depan. Penelitian ini menggunakan uji hipotesis untuk menganalisa hubungan antar variabel dengan time-setting cross-sectional yang artinya data diambil dalam satu waktu. Metode sampling menggunakan purposive sampling. Kriteria dari responden adalah para mahasiswa/lulusan dari program studi Pariwisata pada Pendidikan tinggi yang sudah menjalani magang. Sampel yang terkumpul adalah sebanyak 163 responden yang sudah pernah melakukan magang. Temuan pada penelitian ini adalah Kepuasan magang memediasi hubungan antara Kualitas Program Magang dari sebuah Hotel dan Minat mahasiswa berkarir di masa depan. Selain itu, ditemukan juga bahwa kualitas program magang berpengaruh positif terhadap kepuasan peserta didik terhadap program magang dan kepuasan program magang berpengaruh positif terhadap minat peserta didik untuk berkarir di industri tempat peserta didik melaksanakan magang. Keterbatasan dari penelitian ini adalah yang pertama, jumlah sampel pada penelitian ini adalah sebanyak 163 sampel sehingga pada penelitian selanjutnya dapat menggunakan jumlah sampel yang lebih besar agar lebih dapat digeneralisasi. Selanjutnya, industri pada penelitian ini masih terbatas pada industri pariwisata, sehingga pada penelitian selanjutnya dapat dilakukan penelitian pada industri lainnya diluar industri pelayanan seperti otomotif, perbankan, dll
Coffee Tourism Development Potential in Banyuwangi Regency, East Java Basalamah, Anwar; Abdillah, Fitri; Susanto, Shandy; Permata, Stella; Windawaty, Herry
Sadar Wisata: Jurnal Pariwisata Vol. 6 No. 2 (2023): Sadar Wisata: Jurnal Pariwisata
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/sw.v6i2.1219

Abstract

Cultural diversity and local wisdom become a promising attraction in advancing Indonesian tourism. Coffee Tourism is one of the tourist attractions that can offer a unique travel experience. The aim of this research is to know the potential and strategy of development of Coffee Tourism in Banyuwangi district, East Java. Using qualitative research methods, data processing is carried out through observations, interviews and documentation related to the potential and development strategies of Coffee Tourism in the region. Sample on this study was more focused on stakeholders related to coffee tourism, such as local governments, local tourism agencies, coffee farmers, coffee entrepreneurs, coffee-based micro business, and tourists. This study focuses on four dimensions of tourist attraction components: attractions, accessibility, amenities, and ancillary services. The study's findings indicate that Banyuwangi Regency's tourism attraction component has sufficient potential as a coffee tourism. The four tourist attraction components in the Banyuwangi district have generally met the requirements for the development of coffee tourism, despite some remaining flaws. Because of Banyuwangi's distinct cultural advantages, coffee tourism in this region can be intriguing and promising
What do the Hospitality Student Find Important about Internship During the Covid 19? Windawaty, Herry
Journal of Tourism and Creativity Vol. 6 No. 2 (2022): Sport Tourism and Event
Publisher : Rumah Jurnal UNEJ

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/jtc.v6i2.31185

Abstract

The COVID-19 pandemic is currently sweeping the world and hitting all sectors of the economy. There are more than 3,900,000 positive cases of corona virus infection worldwide and more than 270,000 people have died. The impact of this pandemic is not only on the world of health, but also affects all aspects of people's lives. Currently, people are encouraged to do Social Distancing, where teaching and learning activities, work and worship are done at home. In addition, recommendations regarding Health protocols from WHO (World Health Organization) such as diligently washing hands, maintaining health and hygiene and always wearing masks when traveling out. This certainly has an impact on the general economic condition of the community, where many people are laid off because the company, they work for has stopped operating either temporarily or permanently. One of the sectors that has the most impact in this pandemic is the tourism sector, which includes tourist accommodation or hospitality. The hotel sector has been paralyzed in recent years. This can be seen from the decline in room occupancy rates in hotels. This study aims to see How Importance the Internship program for Podomoro University Students during the Covid 19 Pandemic. This research uses descriptive qualitative. Primary data was obtained through interviews and surveys, while secondary data was obtained from related journals, public information and previous research.
Co-Authors Adi, Antonius Agustian, Sanggup Leonard Antonius Adi Anwar Basalamah, Anwar Dang Arif Hartono Douwes Lasmana Fitri Abdillah A Habibie , Muhammad Jennifer Jennifer Jennifer Jennifer Kurniawan , Astariadi Permata, Stella Prathivi, Maria Dini Gilang Resyah, Nur Isra Stefanus Prima Susanto, Shandy Widhoyoko, Samuel Anindyo Wisnu Dewobroto