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All Journal Rahmatan Lil’alamin Journal of Community Services (RLA) Jurnal Abdimas Independen
Darmansyah, Satria
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Humanities Economics, Econometrics & Finance Social Sciences Other

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PENINGKATAN KUALITAS PELAYANAN PELANGGAN MELALUI DIGITALISASI DAN PPROMOSI MEDIA SOSIAL DI GINTA CARGO MATARAM cening Arsa, Ni Luh Putu; Darmansyah, Satria
https://jurnal.fe.unram.ac.id/index.php/abdimas/about/privacy Vol 6 No 1 (2025): Jurnal Abdimas Independen, Mei 2025
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/independen.v6i1.2167

Abstract

Penelitian ini bertujuan untuk meningkatkan kualitas pelayanan pelanggan Ginta Cargo Mataram melalui digitalisasi dan promosi dengan media sosial. Dengan menggunakan teknologi digital, Ginta Cargo Mataram dapat meningkatkan efisiensi dan efektivitas pelayanan pelanggan, serta meningkatkan kepuasan pelanggan. Penelitian ini menggunakan metode studi kasus dan analisis data untuk mengetahui dampak digitalisasi dan promosi dengan media sosial terhadap kualitas pelayanan pelanggan. Hasil penelitian menunjukkan bahwa digitalisasi dan promosi dengan media sosial dapat meningkatkan kualitas pelayanan pelanggan Ginta Cargo Mataram, serta meningkatkan kepuasan pelanggan dan loyalitas pelanggan. Selain itu, penelitian ini juga menunjukkan bahwa digitalisasi dapat membantu Ginta Cargo Mataram meningkatkan kecepatan dan ketepatan dalam pengiriman barang, serta meningkatkan transparansi dan komunikasi dengan pelanggan. Promosi dengan media sosial juga dapat membantu Ginta Cargo Mataram meningkatkan kesadaran dan minat pelanggan terhadap jasa pengiriman barang yang ditawarkan. Dengan demikian, penelitian ini dapat memberikan rekomendasi bagi Ginta Cargo Mataram untuk meningkatkan kualitas pelayanan pelanggan melalui digitalisasi dan promosi dengan media sosial.
Cerdas Finansial: Belajar Menabung untuk Membentuk Kemandirian Santri Aptasari, Fety Widianti; Putri, Baiq Krisnina Maharani; Hastuti, Ely Windarti; Mujahidi, Khairul; Darmansyah, Satria; Adha, Rishan; Feryansyah
Rahmatan Lil 'Alamin Journal of Community Services Volume 5 Issue 2, 2025
Publisher : Department of Accounting, Faculty of Business and Economics, Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/RLA.Vol5.iss2art3

Abstract

This community service program aims to enhance the financial literacy of students at Wasilatul Abror Islamic Boarding School in Central Lombok by fostering saving habits and basic financial planning skills. Financial literacy is an essential competency that should be instilled early to build responsible and independent individuals. The program was implemented in three stages: preparation, implementation, and evaluation. The implementation stage included delivering fundamental financial concepts, simulating personal budgeting, and practicing simple saving activities. The results indicate an improvement in students’ understanding and awareness of financial management. Students began to differentiate between needs and wants, allocate their pocket money more effectively, and set aside a portion for savings. The evaluation phase revealed positive changes in financial behavior and the development of basic life skills in money management. This program demonstrates that Islamic boarding schools can play a strategic role in embedding financial literacy and fostering students’ financial independence, preparing them to face future economic challenges.
Co-Authors Aptasari, Fety Widianti cening Arsa, Ni Luh Putu Ely Windarti Hastuti, Ely Windarti Feryansyah Mujahidi, Khairul Putri, Baiq Krisnina Maharani Rishan Adha