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All Journal EKOBIMA Ekonomi Bisnis dan Manajemen
Sutiyajaya, Lulu
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Economics, Econometrics & Finance Social Sciences Other

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Pengaruh Kualitas Pelayanan Dan Fasilitas Terhadap Kepuasan Pelanggan Pada Divisi Servis Auto2000 Cirebon Imas, Imas; Sutiyajaya, Lulu; Tirto Santoso, Pangestu
EKOBIMA Vol. 3 No. 1 (2025): EKOBIMA: Jurnal Ekonomi Bisnis dan Manajemen - Juni 2025
Publisher : POLITEKNIK LP3I

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38204/ekobima.v3i1.2378

Abstract

This study aims to determine the effect of service quality and facilities partially or simultaneously on customer satisfaction in the Auto2000 Cirebon Service Division, the population in this study is customers who have used services or replacement spare parts at the Auto2000 Cirebon Service workshop and samples taken by 93 respondents. The method in this study uses questionnaires.
Co-Authors IMAS, IMAS Tirto Santoso, Pangestu