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All Journal Jurnal Ekonomi Syariah dan Bisnis
Fithri, Nailal
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Economics, Econometrics & Finance Social Sciences

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Quality Of Service For Umrah Pilgrims At Pt Qiblatain Sakti Gending Probolinggo Fithri, Nailal; Andriyana
Maro: Jurnal Ekonomi Syariah dan Bisnis Vol. 8 No. 1 (2025)
Publisher : Prodi Ekonomi Syariah Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/maro.v8i1.13334

Abstract

Indonesia has the largest Muslim population in the world, making interest in carrying out Umrah very high, especially due to the limited Hajj quota. This study aims to analyze the influence of service quality on the satisfaction and loyalty of Umrah pilgrims at PT Qiblatain Sakti, Gending, Probolinggo. The descriptive qualitative method was used with data from observations and interviews with 5 pilgrims and 2 officers. The results found that service aspects such as responsiveness, assurance, reliability, tangible, and empathy had a significant impact on congregation satisfaction and loyalty. Good service quality can increase the satisfaction and loyalty of Umrah pilgrims. This study recommends improving service strategies to increase congregational trust.
Co-Authors Andriyana