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All Journal COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Majapahit Journal of Islamic Finance dan Management Majapahit Journal of Islamic Finance dan Management
Tebai, Norlince G
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences

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Efektivitas Pelaksanaan dalam Meningkatkan Pelayanan Publik di Dinas DPMPTSP Kabupaten Nabire Tebai, Norlince G
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 5 No. 1 (2025): COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v5i1.3120

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh faktor-faktor yang mempengaruhi kualitas pelayanan publik di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Nabire, dengan fokus pada hubungan antara variabel Faktor X (Sumber Daya Manusia, teknologi, regulasi, dan prosedur) sebagai variabel independen dan Peningkatan Kualitas Pelayanan Publik (Y) sebagai variabel dependen, yang mencakup kecepatan pelayanan, kepuasan masyarakat, dan efisiensi waktu serta biaya dalam pelayanan. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei dan wawancara mendalam. Responden penelitian terdiri dari 100 orang, yang terdiri dari 50 pengguna layanan dan 50 pegawai DPMPTSP. Data dikumpulkan melalui kuesioner yang menggunakan skala Likert dan wawancara mendalam untuk mendapatkan wawasan lebih lanjut mengenai kualitas pelayanan. Hasil penelitian menunjukkan bahwa faktor-faktor seperti SDM yang berkualitas, penggunaan teknologi yang tepat, regulasi yang jelas, dan prosedur yang efisien secara signifikan berkontribusi pada peningkatan kecepatan pelayanan, kepuasan masyarakat, dan efisiensi waktu dan biaya dalam pelayanan yang diberikan. Secara keseluruhan, faktor-faktor ini memiliki hubungan positif yang signifikan dengan peningkatan kualitas pelayanan publik yang diterima masyarakat. Berdasarkan hasil penelitian, disarankan untuk meningkatkan pelatihan SDM, memperkuat pemanfaatan teknologi, serta menyederhanakan prosedur pelayanan di DPMPTSP Kabupaten Nabire.
Effectiveness of Implementation of the One-Door Integrated Service (PTSP) Policy in Improving the Quality of Public Services in Nabire Regency Fahlevvi, Mohammad Rezza; Tebai, Norlince G
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 2 (2025): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the effect of the implementation of the One-Stop Integrated Service (PTSP) policy on the quality of public services in Nabire Regency. The background of this study is based on the importance of improving the quality of public services as part of bureaucratic reform, where the PTSP policy is expected to simplify the service process and increase public satisfaction. The method used is a quantitative method with a simple linear regression approach. Data were collected through a questionnaire from 200 respondents who had received services through PTSP. The results of the t-test showed that the implementation of the PTSP policy had a significant effect on the quality of public services with a t-value of 8.083 and a significance of 0.000 (p <0.05). The regression coefficient of 0.594 indicates that every increase in the implementation of the PTSP policy is followed by an increase in the quality of public services. Meanwhile, the R Square value of 0.248 indicates that 24.8% of the variation in the quality of public services can be explained by the implementation of the PTSP policy. This study concludes that the implementation of the PTSP policy effectively contributes to improving the quality of public services in Nabire Regency. Regional governments are advised to continue optimizing the implementation of this policy to support faster, more transparent, and more responsive services to community needs.
Effectiveness of Implementation of the One-Door Integrated Service (PTSP) Policy in Improving the Quality of Public Services in Nabire Regency Fahlevvi, Mohammad Rezza; Tebai, Norlince G
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 2 (2025): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the effect of the implementation of the One-Stop Integrated Service (PTSP) policy on the quality of public services in Nabire Regency. The background of this study is based on the importance of improving the quality of public services as part of bureaucratic reform, where the PTSP policy is expected to simplify the service process and increase public satisfaction. The method used is a quantitative method with a simple linear regression approach. Data were collected through a questionnaire from 200 respondents who had received services through PTSP. The results of the t-test showed that the implementation of the PTSP policy had a significant effect on the quality of public services with a t-value of 8.083 and a significance of 0.000 (p <0.05). The regression coefficient of 0.594 indicates that every increase in the implementation of the PTSP policy is followed by an increase in the quality of public services. Meanwhile, the R Square value of 0.248 indicates that 24.8% of the variation in the quality of public services can be explained by the implementation of the PTSP policy. This study concludes that the implementation of the PTSP policy effectively contributes to improving the quality of public services in Nabire Regency. Regional governments are advised to continue optimizing the implementation of this policy to support faster, more transparent, and more responsive services to community needs.
Efektivitas Pelaksanaan dalam Meningkatkan Pelayanan Publik di Dinas DPMPTSP Kabupaten Nabire Tebai, Norlince G
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 5 No. 1 (2025): COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v5i1.3120

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh faktor-faktor yang mempengaruhi kualitas pelayanan publik di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Nabire, dengan fokus pada hubungan antara variabel Faktor X (Sumber Daya Manusia, teknologi, regulasi, dan prosedur) sebagai variabel independen dan Peningkatan Kualitas Pelayanan Publik (Y) sebagai variabel dependen, yang mencakup kecepatan pelayanan, kepuasan masyarakat, dan efisiensi waktu serta biaya dalam pelayanan. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei dan wawancara mendalam. Responden penelitian terdiri dari 100 orang, yang terdiri dari 50 pengguna layanan dan 50 pegawai DPMPTSP. Data dikumpulkan melalui kuesioner yang menggunakan skala Likert dan wawancara mendalam untuk mendapatkan wawasan lebih lanjut mengenai kualitas pelayanan. Hasil penelitian menunjukkan bahwa faktor-faktor seperti SDM yang berkualitas, penggunaan teknologi yang tepat, regulasi yang jelas, dan prosedur yang efisien secara signifikan berkontribusi pada peningkatan kecepatan pelayanan, kepuasan masyarakat, dan efisiensi waktu dan biaya dalam pelayanan yang diberikan. Secara keseluruhan, faktor-faktor ini memiliki hubungan positif yang signifikan dengan peningkatan kualitas pelayanan publik yang diterima masyarakat. Berdasarkan hasil penelitian, disarankan untuk meningkatkan pelatihan SDM, memperkuat pemanfaatan teknologi, serta menyederhanakan prosedur pelayanan di DPMPTSP Kabupaten Nabire.
Co-Authors Mohammad Rezza Fahlevvi