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p-Index From 2021 - 2026
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All Journal Digital Innovation : International Journal Of Management JIMEK
Pristiya Maulaningrum
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Transformasi Digital di Sektor Kesehatan Tinjauan Literatur tentang Penerapan Teknologi Informasi dalam Manajemen Pelayanan Pristiya Maulaningrum; Siti Mujanah; Achmad Yanu Alif Fianto
Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Vol. 5 No. 1 (2025): Maret : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimek.v5i1.6399

Abstract

Digital transformation in the health sector is a response to the demand for efficient, fast and accurate services. This study aims to systematically review the scientific literature related to the application of information technology in health service management in Indonesia. Through a review of ten scientific articles published in 2021-2024, it was found that digital technology has been applied in the form of web-based information systems, mobile applications, telemedicine, as well as information systems for non-communicable diseases and Posyandu for the elderly. These applications have contributed to improving operational efficiency, service accessibility, data-based decision-making, and community participation. However, a number of challenges are still faced, such as limited infrastructure, low digital literacy of health workers, not optimal protection of patient data, and not integrated systems between units. This study concludes that digital transformation demands technological readiness, human resources, and supportive policies. Recommendations are directed at strengthening infrastructure, increasing human resource capacity, drafting adaptive regulations, and developing integrated information systems.
The Influence of Employee Ability, Behaviour Control, and Trust on Employee Performance through Organizational Citizenship Behavior as an Intervening Variable in the Bojonegoro District Health Office Pristiya Maulaningrum; Siti Mujanah; Riyadi Nugroho
Digital Innovation : International Journal of Management Vol. 3 No. 1 (2026): January: Digital Innovation : International Journal of Management
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/digitalinnovation.v3i1.620

Abstract

This study aims to examine the effect of employee competence, behavioral control, and trust on employee performance at the Bojonegoro District Health Office with Organizational Citizenship Behavior (OCB) as an intervening variable. The background of this study is related to the importance of employee performance in achieving public service organizational goals, particularly in the health sector. This study uses an explanatory quantitative method with a Partial Least Squares Structural Equation Modeling (PLS-SEM) approach. The research sample consisted of 100 employees at the Bojonegoro District Health Office. The results of the analysis show that the influence of employee competence on employee performance is not significant, but employee competence has a significant influence on OCB. Behavioral control has a significant effect on employee performance, but its effect on OCB is not significant. Trust has a significant effect on OCB, but its direct effect on employee performance does not. OCB is proven to have a significant effect on employee performance. Therefore, OCB plays an important role as a mediator in improving employee performance. This study provides a theoretical contribution by clarifying the relationship between variables in the context of public service-based government organizations. In practical terms, the results of this study are expected to form the basis for recommendations to improve the quality of human resources and develop managerial strategies at the Bojonegoro District Health Office in order to support the effectiveness and efficiency of public services.
Co-Authors Achmad Yanu Aliffianto Riyadi Nugroho Siti Mujanah