Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Jurnal Penelitian Pendidikan IPA (JPPIPA)
Ramanathan
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Education Materials Science & Nanotechnology Physics

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Identifikasi Kepuasan Pasien Terhadap Pelayanan Klinik Utama Ramanathan di Kota Medan Ramanathan; Halim, Susanna; Alamsyah
Jurnal Penelitian Pendidikan IPA Vol 11 No 4 (2025): April
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i4.10924

Abstract

The increasing demand for beauty treatments has made customer satisfaction a critical factor in determining the success of beauty clinics. This study aims to evaluate patient satisfaction with the services provided by Klinik Utama Ramanathan in Medan. Using a quantitative approach with survey methods, data was collected from 60 respondents who had received treatments at the clinic. The analysis was based on five dimensions of service quality: tangible, reliability, responsiveness, assurance, and empathy. Results indicate that the overall patient satisfaction level is high, with the assurance dimension receiving the highest rating (4.4) and responsiveness scoring the lowest (4.1). Regression analysis revealed that assurance had the most significant impact on patient satisfaction, followed by tangible aspects, empathy, reliability, and responsiveness. Although the clinic performs well in service quality, improvements in responsiveness, such as faster response times and enhanced customer interaction, could further enhance patient satisfaction. The study highlights the importance of continuous service quality improvements in maintaining competitiveness in the beauty clinic industry.
Co-Authors Alamsyah Halim, Susanna