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Kadafi R , Muhammad
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Implementation of Total Quality Management (TQM) on Company Operational Performance Kadafi R , Muhammad; Junaidin, Junaidin; Yusri, Andi Irsandi
Jurnal Economic Resource Vol. 7 No. 2 (2024): September - February
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v7i2.1406

Abstract

This study aims to explain how implementing Total Quality Management (TQM) can improve a company’s operational performance. TQM is a management approach that focuses on continuous improvement, customer satisfaction, and employee involvement. By applying TQM principles such as quality planning, process control, and teamwork, companies can reduce waste, increase efficiency, and improve product or service quality. The study finds that companies that consistently apply TQM tend to achieve better productivity, faster response time, and higher customer satisfaction. Therefore, TQM is an effective strategy for improving overall operational performance.
Co-Authors Junaidin, Junaidin Yusri, Andi Irsandi