Implementation of Total Quality Management (TQM) on Company Operational Performance

Kadafi R , Muhammad
Junaidin, Junaidin
Yusri, Andi Irsandi

JER
Vol. 7 No. 2 (2024): September - February

This study aims to explain how implementing Total Quality Management (TQM) can improve a company’s operational performance. TQM is a management approach that focuses on continuous improvement, customer satisfaction, and employee involvement. By applying TQM principles such as quality planning, process control, and teamwork, companies can reduce waste, increase efficiency, and improve product or service quality. The study finds that companies that consistently apply TQM tend to achieve better productivity, faster response time, and higher customer satisfaction. Therefore, TQM is an effective strategy for improving overall operational performance.