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All Journal Jurnal Pengabdian Masyarakat dan Riset Pendidikan
Chika Naibaho
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Humanities Education Languange, Linguistic, Communication & Media Mathematics Other

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Standarisasi Manajemen Risiko ISO 31000: Tantangan dan Strategi Implementasi pada PT. Telkom Indonesia: Penelitian Afrila Mulyati Siregar; Kariono; Ade Rani; Dara Yuliani; Natalin Pepayosa Sembiring; Chika Naibaho; Febri Sabrina Hasibuan; Istiqomah Putri
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 1 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 1 (Juli 2025 -
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i1.1564

Abstract

This study analyzes the challenges and strategies for implementing ISO 31000: 2018 Risk Management standardization in PT. Telkom Indonesia. It is characterized by globalization that supports the advancement of information and Communication Technology in the field of telecommunications industry. PT. Telkom Indonesia as one of the major players in this industry, is required to be able to effectively manage risks in order to ensure the continuity of operations and services to customers. Standardized risk management is an important aspect that can help companies in identifying, analyzing, and addressing potential risks that can interfere with business performance. Using the literature review method, this study identifies inhibiting factors such as operational complexity, administrative burden, and dependence on IT infrastructure. The results showed that PT. We have adopted ISO 31000: 2018 through policy updates, risks faced, employee training, and ERM application development. This has a positive impact such as reducing GHG emissions, increasing customer satisfaction, and fulfilling corporate governance. However, issues such as security risks and costs must still be considered. The study provides recommendations and suggestions to reduce risks and strengthen system integration in order to achieve business sustainability.
Pengaruh Sosial Media Marketing dan Online Review terhadap Pembelian Berulang di Kopi Kenangan Kota Medan: Penelitian Onan Marakali Siregar; Yossie Rossanty; Chika Naibaho; Ariq Wiratama Nasution; Dear Selvanathan Sinaga
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 1 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 1 (Juli 2025 -
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i1.1566

Abstract

This study aims to analyze the partial and simultaneous influence of social media marketing and online reviews on repurchase intention among Kopi Kenangan customers in Medan City. This research employs a quantitative approach, with data collected through questionnaires distributed using a purposive sampling technique to 106 respondents who met the specified criteria. The collected data were analyzed using multiple linear regression analysis with the aid of SPSS software. The results indicate that social media marketing has a significant positive partial effect on repurchase intention (tstatistic​ = 7.256 > ttable​ = 1.659). Similarly, online reviews also show a significant positive partial effect on repurchase intention (tstatistic​ = 4.560 > ttable​ = 1.659). Simultaneously, both independent variables have a significant effect on repurchase intention (Fstatistic​ = 26.408 > Ftable​ = 3.09). The coefficient of determination (R2) of 0.339 indicates that 33.9% of the variance in repurchase intention can be explained by social media marketing and online reviews, while the remainder is influenced by other factors. These findings confirm that digital engagement through social media and the management of online reputation are crucial strategies for fostering loyalty and repeat purchases in the modern coffee shop industry.
Co-Authors Ade Rani Afrila Mulyati Siregar Ariq Wiratama Nasution Dara Yuliani Dear Selvanathan Sinaga Febri Sabrina Hasibuan Istiqomah Putri Kariono Natalin Pepayosa Sembiring Siregar, Onan Marakali Yossie Rossanty