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All Journal Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Rufi ‘Aisyah
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Implementasi Standard Operasional Procedure (SOP) Receiving Section di the Zuri Hotel Pekanbaru Rufi ‘Aisyah; Pasaribu Pasaribu
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 4 No. 2 (2025): Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v4i2.4167

Abstract

This study aims to examine the implementation of Standard Operating Procedures (SOP) in the receiving section at The Zuri Hotel Pekanbaru. Using a qualitative descriptive method with purposive sampling to select informants, data were collected through interviews, observations, and documentation. The collected data were transcribed and analyzed using Nvivo software. The findings reveal that the receiving section has implemented SOP related to the receipt, storage, and distribution of goods in accordance with hotel standards. However, several procedures were found to be inadequately executed, indicating gaps between the SOP guidelines and actual practice.
Co-Authors Pasaribu Pasaribu