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All Journal SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Jurnal Kreativitas PKM JOURNAL OF SCIENCE AND SOCIAL RESEARCH HEALTHY: Jurnal Inovasi Riset Ilmu Kesehatan PELS (Procedia of Engineering and Life Science) Borneo Nursing Journal
Kurniawati, Anastasia Cyntia Dewi
Universitas Esa Unggul
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PENGARUH DESIGN USER INTERFACE TERHADAP KEPUASAN PENGGUNA PADA APLIKASI JAKSEHAT DI PUSKESMAS KEBON JERUK Santri, Santri; Kurniawati, Anastasia Cyntia Dewi
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 8, No 2 (2025): May 2025
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v8i2.2954

Abstract

Jaksehat merupakan salah satu aplikasi yang dikembangkan oleh Dinas Kesehatan Jakarta yang bertujuan untuk memudahkan Masyarakat mengakses pelayanan Kesehatan khususnya puskesmas dan rumah sakit umum daerah (RSUD) di Jakarta agar lebih cepat dan efisien. Design User Interface menjadi salah satu bagian paling penting dalam pembuatan suatu aplikasi agar user mudah menggunakan aplikasi dan user dapat merasakan manfaat nyata dari aplikasi yang telah dibuat. Kepuasan pengguna dari suatu sistem dapat dilihat dari UI yang sudah sesuai dengan kebutuhan sistem dan tercapainya ekspektasi pengguna terhadap sistem. Tingkat penggunaan aplikasi Jaksehat di Puskesmas Kebon Jeruk masih rendah, hal ini disebabkan oleh kurangnya pemahaman tentang fitur-fitur aplikasi, desain UI yang tidak user-friendly, serta kurangnya panduan yang jelas, sehingga pasien lebih memilih mendaftar secara manual.Tujuan penelitian ini untuk mengetahui pengaruh Design user interface terhadap kepuasan pengguna aplikasi Jaksehat menggunakan metode End User Computing Satisfaction. Penelitian ini menggunakan rancangan kuantitatif dengan survey observasional dan pendekatan cross-sectional. Sampel penelitian ini 99 pengguna aplikasi Jaksehat di Puskesmas Kebon Jeruk. Pengumpulan data menggunakan kuesioner, analisis data menggunakan metode regresi linear sederhana. Hasil penelitian  didapatkan ada pengaruh yang signifikan antara design user interface terhadap kepuasan pengguna aplikasi Jaksehat dengan nilai P-value 0,000 dan nilai korelasi atau hubungan sebesar 0,644. Design User interface memberikan pengaruh sebesar 41% terhadap kepuasan pengguna aplikasi Jaksehat di Puskesmas Kebon Jeruk.
Length of Stay Patterns and Their Relation to Coding Accuracy: Polanya Lama Tinggal Pasien dan Hubungannya dengan Akurasi Koding Muchlis, Husni Abdul; Qomarania, Witri Zuama; Nurmalasari, Mieke; Kurniawati, Anastasia Cyntia Dewi; Lestari, Betri Widya
Procedia of Engineering and Life Science Vol. 9 (2025): Proceedings of the 2025 Annual Meeting of APTIRMIKI
Publisher : Universitas Muhammadiyah Sidoarjo

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Abstract

Hospitals face efficiency and quality challenges within the Case-Based Groups (CBG's) financing system, where a patient’s Length of Stay (LOS) is critical. Accurate LOS data is crucial for strategic decisions, cost management, and quality care. A study at a Type B Hospital in Bekasi City found significant variation and outliers in LOS, indicating a non-normal distribution. This observational analytic study, involving 3,151 inpatient claims from January 2024, analyzed LOS data and its impact on clinical documentation and coding quality. The analysis compared the Arithmetic Mean Length of Stay (AMLOS) and the Geometric Mean Length of Stay (GMLOS) to identify outliers, followed by a Wilcoxon test. Results showed LOS varied from 1 to 48 days, with an AMLOS of 7.13 and a GMLOS of 6.76 days, indicating positive skewness from outliers. AMLOS was consistently higher than GMLOS in the top 10 CBG's, especially for moderate and severe cases. The Wilcoxon test (p<0.05) confirmed a significant statistical difference, showing GMLOS more accurately represents the appropriate LOS. The presence of outliers (e.g., >30 or 44 days) suggests potential issues with documentation or coding. Therefore, using the more robust GMLOS is crucial for hospitals to optimize management, improve care, and maintain the quality of clinical documentation and coding.
PENGGUNAAN MYSQL DALAM PERANCANGAN DATABASE REKAM MEDIS ELEKTRONIK: STUDI LITERATUR Kurniawati, Anastasia Cyntia Dewi; Uli, Angel Septiana
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 8, No 4 (2025): November 2025
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v8i4.4648

Abstract

Abstract: The amendment to the Minister of Health Regulation on medical records requires all healthcare facilities in Indonesia to implement Electronic Medical Records (EMR) no later than December 31, 2023. Many clinics, as part of these facilities, still rely on a file-based approach, resulting in scattered data that are difficult to retrieve, prone to duplication, and often inaccurate. This study aims to analyze the use of MySQL in designing a web-based EMR database. The method employed is a Systematic Literature Review (SLR), selecting articles based on inclusion and exclusion criteria, yielding 20 relevant journals. MySQL was chosen because it is an open-source database management system (DBMS) licensed under GPL, supports multi-user access, offers fast query performance, and provides adequate security features. Its advantages include easy distribution, compliance with standard SQL, and reliable performance for managing medical data. However, limitations such as inefficient decentralized configuration and longer execution times with large-scale data must be considered. The database design process follows five stages: Requirement, Design, Implementation, Verification, and Maintenance. The findings indicate that MySQL is suitable for EMR database design due to its functional strengths and flexibility, although large-scale optimization remains a challenge.Keywords: Electronic Medical Records, MySQL, Database Abstrak: Perubahan Peraturan Menteri Kesehatan tentang rekam medis mewajibkan seluruh fasilitas pelayanan kesehatan (fasyankes) di Indonesia menyelenggarakan Rekam Medis Elektronik (RME) paling lambat 31 Desember 2023. Klinik sebagai salah satu fasyankes masih banyak yang mengandalkan pendekatan file-based, sehingga data tersebar, sulit dicari, rawan duplikasi, dan sering tidak akurat. Penelitian ini bertujuan menganalisis pemanfaatan MySQL dalam perancangan database RME berbasis web. Metode yang digunakan adalah Systematic Literature Review (SLR) dengan menyeleksi artikel sesuai kriteria inklusi dan eksklusi, dan diperoleh 20 jurnal relevan. MySQL dipilih karena merupakan sistem manajemen database (DBMS) open source berlisensi GPL, mendukung multiuser, memiliki kecepatan query yang baik, serta fitur keamanan yang memadai. Kelebihan MySQL meliputi kemudahan distribusi, dukungan standar SQL, dan performa yang andal untuk pengelolaan data medis. Namun, kelemahan seperti konfigurasi desentralisasi yang kurang efisien dan peningkatan waktu eksekusi pada data berskala besar perlu diperhatikan. Proses perancangan database mengikuti lima tahap: Requirement, Design, Implementation, Verification, dan Maintenance. Hasil kajian menunjukkan MySQL layak digunakan untuk perancangan database RME karena keunggulan fungsional dan fleksibilitasnya, meskipun optimalisasi skala besar tetap menjadi tantangan.Kata kunci: Rekam Medis Elektronik, MySQL, Database
PERANCANGAN USER INTERFACE DIGITALISASI ANALISIS KELENGKAPAN REKAM MEDIS MENGGUNAKAN METODE DESIGN THINKING DI RSUD PALEMBANG BARI Yuliani, Dian; Kurniawati, Anastasia Cyntia Dewi; Hosizah, Hosizah; Ichwan, Arief
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 8, No 2 (2025): May 2025
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v8i2.3053

Abstract

Abstract: The mandatory of Electronic Medical Records (EMR) in Indonesia encourages Health Information Recorders (HIMs) to find the best solution to maintain the quality of EMR. Although EMR has been implemented, the electronic system in hospitals does not have enough features for effective quality assurance, resulting in difficulties for HIMs in quantitative and qualitative analysis. Based on KMK HK.01.07/Menkes/1128/2022 on Hospital Accreditation Standards, if the electronic system does not support service quality assurance operations, system development is required. This study aims to design a User Interface (UI) for digitizing the completeness analysis of Medical Records (MR). The method used is design thinking with five UI principles (proximity, similarity, continuity, figure and background and common fate). Design testing using heuristic evaluation by five evaluators. The result was a UI with features of MR completeness analysis, notification, MR completeness analysis report and activity log. The three highest heuristic principles were Help and Documentation score 2.80 (major), Recognition Rather Than Recall score 2.20 (minor) and Help Users Recognize, Diagnose and Recover from Errors score 1.60 (minor). These principles have been improved according to the evaluator's recommendations. It is recommended to improve the UI to achieve a score of 0 (no problem). Keyword: Heuristic Evaluation, Medical Record Completeness Analysis, User Interface Abstrak: Kewajiban Rekam Medis Elektronik (RME) di Indonesia mendorong para Perekam Medis dan Informasi Kesehatan (PMIK) mencari solusi terbaik untuk menjaga kualitas RME. Meskipun RME telah diterapkan, sistem elektronik di Rumah Sakit (RS) belum memiliki fitur yang cukup untuk penjaminan mutu yang efektif, mengakibatkan PMIK kesulitan dalam analisis kuantitatif dan kualitatif. Berdasarkan KMK HK.01.07/Menkes/1128/2022 tentang Standar Akreditasi RS, bila sistem elektronik tidak mendukung operasional penjaminan mutu pelayanan, pengembangan sistem diperlukan. Penelitian ini bertujuan merancang User Interface (UI) digitalisasi analisis kelengkapan Rekam Medis (RM). Metode yang digunakan adalah design thinking dengan lima prinsip UI (proximity, similarity, continuity, figure and background dan common fate). Pengujian desain menggunakan evaluasi heuristik oleh lima evaluator. Hasil penelitian adalah UI dengan fitur analisis kelengkapan RM, notification, report analisis kelengkapan RM dan log aktivitas. Diperoleh tiga prinsip heuristik tertinggi yakni Help and Documentation skor 2,80 (major), Recognition Rather Than Recall skor 2,20 (minor) dan Help Users Recognize, Diagnose and Recover from Errors skor 1,60 (minor). Prinsip-prinsip tersebut telah diperbaiki sesuai rekomendasi evaluator. Disarankan untuk menyempurnakan UI guna mencapai skor 0 (no problem). Kata Kunci: Analisis Kelengkapan Rekam Medis, Evaluasi Heuristik, User Interface  
Gerakan RW peduli stunting: masyarakat sehat, anak hebat Tria Saras Pertiwi; Mertien Sapang; Anastasia Cyntia Dewi Kurniawati; Davina Affah Zahra; Fariz Satya Hadi; Alifah Syibilla Kesiha
SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Vol 9, No 6 (2025): November
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jpmb.v9i6.34605

Abstract

Abstrak Desa Lebak Wangi merupakan salah satu yang menjadi salah satu lokus percepatan penurunan stunting. Berdasarkan hasil wawancara awal dan observasi lapangan di RW.007, Desa Lebak Wangi, Kec. Sepatan Timur, Kab. Tangerang (lokasi mitra), ditemukan sejumlah permasalahan terkait stunting meliputi, minimnya pengetahuan kader maupun ibu balita terkait pencegahan stunting, kurangnya kesadaran & kehadiran ibu balita ke posyandu, sarana posyandu & akses informasi terkait stunting terbatas, minimnya pengelolaan data balita atau tidak tersedia alat bantu pencatatan dan pelaporan untuk penyimpanan data pihak internal khususnya di RW.007, Desa Lebak Wangi, Kec. Sepatan Timur. Kegiatan ini bertujuan untuk meningkatkan kapasitas pengetahuan dan keterampilan kader mengenai pencegahan stunting melalui “Gerakan RW Peduli Stunting”. Adapun metode kegiatan ini diawali dengan sosialisasi penyamaan persepsi bersama ketua RW dan perwakilan kader RW 007, kemudian pembentukan tim RW “stunting corner”, pelatihan berupa edukasi literasi gizi serta pelatihan kader dalam deteksi dini stunting mencakup pengukuran antropometri, pencatatan dan pemantauan balita menggunakan form elektronik berupa kobotoolbox, kemudian dilanjutkan dengan pendampingan dan evaluasi kegiatan. Adapun tim kader yang dilatih sebanyak 28 orang selaku tim RW Peduli Stunting di Desa Lebak Wangi. Hasil pelatihan kader menunjukkan peningkatan rata-rata pengetahuan dan keterampilan kader dari 66,84% sebelum pelatihan menjadi 94,71% setelah pelatihan. Keberadaan Stunting Corner di balai warga serta form pemantauan digital menjadi pusat informasi yang mudah diakses masyarakat dan mendukung kader dalam menyampaikan pesan kesehatan secara lebih efektif. Kata kunci: gerakan RW; peduli stunting; stunting corner; Desa Lebak Wangi Abstract Lebak Wangi Village is one of the designated loci for accelerating stunting reduction. Based on preliminary interviews and field observations in RW.007, Lebak Wangi Village, Sepatan Timur District, Tangerang Regency (partner location), several issues related to stunting were identified, including limited knowledge among cadres and mothers of toddlers regarding stunting prevention, low awareness and attendance of mothers at the posyandu (integrated health post), limited posyandu facilities and access to information related to stunting, as well as inadequate management of toddler data or the absence of recording and reporting tools for internal data storage, particularly in RW.007, Lebak Wangi Village, Sepatan Timur District. This activity aims to improve the knowledge and skills of community health cadres in stunting prevention through the “RW Cares about Stunting Movement” (Gerakan RW Peduli Stunting). The methods include an initial socialization and perception alignment session with the RW leader and RW 007 cadre representatives, followed by the formation of the RW “Stunting Corner” team, and training sessions on nutrition literacy education and early stunting detection. The training covers anthropometric measurement, toddler recording and monitoring using an electronic form via KoboToolbox, and is followed by mentoring and activity evaluation. A total of 28 cadres were trained as members of the RW Cares about Stunting team in Lebak Wangi Village. The results of the cadre training showed an increase in the average knowledge and skills of cadres from 66.84% before training to 94.71% after training. The establishment of the Stunting Corner at the community hall, along with the use of a digital monitoring form, has created an easily accessible information center for residents and supported cadres in delivering health messages more effectively. Keywords: community harmony movement; caring for stunting; stunting corner; Lebak Wangi Village
Peningkatan Kapasitas PMIK Dalam Mengolah dan Menganalisis Data Klaim INA-CBG’s untuk Meningkatkan Akurasi Kodefikasi & Dokumentasi di RSIJ Pondok Kopi Husni Abdul Muchlis; Mieke Nurmalasari; Witri Zuama Qomarania; Anastasia Cyntia Dewi Kurniawati; Muhammad Fuad Iqbal; Yati Maryati
Jurnal Kreativitas Pengabdian Kepada Masyarakat (PKM) Vol 9, No 2 (2026): Volume 9 Nomor 2 (2026)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jkpm.v9i2.23624

Abstract

ABSTRAK Keberhasilan klaim JKN-BPJS sangat bergantung pada akurasi dokumentasi klinis dan kodefikasi diagnosis serta prosedur. RSIJ Pondok Kopi masih menghadapi kendala dalam pemanfaatan data klaim untuk evaluasi mutu dan optimalisasi nilai klaim. Kegiatan ini bertujuan meningkatkan kemampuan PMIK dalam mengolah dan menganalisis data klaim INA-CBG’s untuk mendukung akurasi kodefikasi dan dokumentasi. Program dilaksanakan melalui sosialisasi, pelatihan teknis Excel PivotTable, dan pendampingan penyusunan dashboard analisis klaim. Evaluasi menggunakan pre-test dan post-test serta observasi produk analisis. Pelatihan meningkatkan skor pengetahuan tim sebesar 22 poin, terutama pada materi MCC/CC. Tim berhasil menghasilkan dua laporan dashboard internal terkait capture rate MCC/CC dan distribusi LOS (AMLOS/GMLOS). Peningkatan kompetensi PMIK dalam analisis data klaim mampu memperbaiki akurasi kodefikasi dan mendorong pemanfaatan data klaim sebagai alat manajemen mutu dan optimalisasi nilai klaim rumah sakit. Kata Kunci: Data Klaim, Dokumentasi Klinis, INA-CBG’s, Klaim BPJS, Kodefikasi.  ABSTRACT The success of JKN–BPJS claims strongly depends on the accuracy of clinical documentation and clinical coding of diagnoses and procedures. RSIJ Pondok Kopi still faces challenges in utilizing claim data to evaluate service quality and optimize reimbursement values. This community service activity aims to improve the capacity of Health Information Management professionals (PMIK) in processing and analyzing INA-CBG’s claim data to support accurate coding and clinical documentation. The program was carried out through socialization, technical training using Excel PivotTable, and mentoring in developing analytical dashboards. Evaluation was conducted using pre-test and post-test assessments, as well as observation of the analytical products. The training improved staff knowledge by 22 points, with the highest increase in MCC/CC competence. The team successfully produced two internal dashboard reports related to MCC/CC capture rate and LOS distribution (AMLOS/GMLOS). Improving PMIK competency in claim data analysis enhances the accuracy of clinical coding and encourages the use of claim data as a tool for quality management and reimbursement optimization in hospitals. Keywords: Claim Data, Clinical Coding, Clinical Documentation, INA-CBG’s, BPJS Claim.
PENGARUH DESIGN USER INTERFACE TERHADAP KEPUASAN PENGGUNA PADA APLIKASI JAKSEHAT DI PUSKESMAS KEBON JERUK Santri Santri; Anastasia Cyntia Dewi Kurniawati
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 8 No. 2 (2025): May 2025
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v8i2.2954

Abstract

Jaksehat merupakan salah satu aplikasi yang dikembangkan oleh Dinas Kesehatan Jakarta yang bertujuan untuk memudahkan Masyarakat mengakses pelayanan Kesehatan khususnya puskesmas dan rumah sakit umum daerah (RSUD) di Jakarta agar lebih cepat dan efisien. Design User Interface menjadi salah satu bagian paling penting dalam pembuatan suatu aplikasi agar user mudah menggunakan aplikasi dan user dapat merasakan manfaat nyata dari aplikasi yang telah dibuat. Kepuasan pengguna dari suatu sistem dapat dilihat dari UI yang sudah sesuai dengan kebutuhan sistem dan tercapainya ekspektasi pengguna terhadap sistem. Tingkat penggunaan aplikasi Jaksehat di Puskesmas Kebon Jeruk masih rendah, hal ini disebabkan oleh kurangnya pemahaman tentang fitur-fitur aplikasi, desain UI yang tidak user-friendly, serta kurangnya panduan yang jelas, sehingga pasien lebih memilih mendaftar secara manual.Tujuan penelitian ini untuk mengetahui pengaruh Design user interface terhadap kepuasan pengguna aplikasi Jaksehat menggunakan metode End User Computing Satisfaction. Penelitian ini menggunakan rancangan kuantitatif dengan survey observasional dan pendekatan cross-sectional. Sampel penelitian ini 99 pengguna aplikasi Jaksehat di Puskesmas Kebon Jeruk. Pengumpulan data menggunakan kuesioner, analisis data menggunakan metode regresi linear sederhana. Hasil penelitian  didapatkan ada pengaruh yang signifikan antara design user interface terhadap kepuasan pengguna aplikasi Jaksehat dengan nilai P-value 0,000 dan nilai korelasi atau hubungan sebesar 0,644. Design User interface memberikan pengaruh sebesar 41% terhadap kepuasan pengguna aplikasi Jaksehat di Puskesmas Kebon Jeruk.
Analisis Waktu Tunggu Rawat Inap Berdasarkan Karakteristik Pasien Di IGD Rumah Sakit Siti Fatimah Palembang Muhamad Rizal Fahlepi; Mieke Nurmalasari; Husni Abdul Mukhlis; Anastasia Cyntia Dewi Kurniawati; Nurul Fitriah
Borneo Nursing Journal (BNJ) Vol. 8 No. 2b (2026)
Publisher : Akademi Keperawatan Yarsi Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61878/bnj.v8i2b.1834

Abstract

The Emergency Department (ED) requires rapid and continuous services, yet patient overcrowding may delay transfer to inpatient wards. This study aimed to analyze the relationship between patient characteristics, including age, sex, payment method, ward class, and triage category, and waiting time for admission from the ED at Siti Fatimah Hospital Palembang. A quantitative analytic approach with a cross-sectional design was used. The study population consisted of 5,544 ED patients recorded during October–December 2025. A total of 98 respondents were selected using purposive sampling according to the study criteria. Secondary data were obtained from medical records and the Hospital Management Information System, covering patient characteristics and service time logs until admission to an inpatient ward. Waiting time was categorized as meeting the standard when it was ≤2 hours and not meeting the standard when it was >2 hours. Univariate and bivariate analyses were conducted using the Chi-Square test at a significance level of 0.05. The results showed that 72 respondents (73.5%) experienced waiting times exceeding the standard. Significant associations were found between waiting time and age (p=0.012), sex (p=0.011), payment method (p=0.000), and triage category (p=0.000). Ward class was not significantly associated with waiting time (p=0.440). The highest proportion of delays occurred among patients aged 19–59 years, male patients, BPJS participants, and patients in the mild triage category. These findings indicate the need to strengthen patient-flow management, improve inpatient bed availability, and simplify administrative procedures to reduce delays in transferring patients from the ED to inpatient care.
FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN WAKTU TUNGGU PELAYANAN RAWAT JALAN BPJS DI RS PERTAMINA JAYA Nur Fadliyahul Janah; Husni Abdul Muchlis; Tria Saras Pertiwi; Anastasia Cyntia Dewi Kurniawati
HEALTHY : Jurnal Inovasi Riset Ilmu Kesehatan Vol. 6 No. 1 (2027)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/healthy.v6i1.15648

Abstract

ABSTRACT Outpatient waiting time is a quality indicator that reflects the organization of service flow and hospital responsiveness. This study aimed to analyze the associations of administrative compliance, discipline, and proactive behavior with compliance with outpatient waiting-time standards among BPJS patients at Pertamina Jaya Hospital. A quantitative approach with a cross-sectional design was employed. The sample consisted of 106 outpatients covered by BPJS, selected using accidental sampling from a population of 2,500 patients. Data were collected through observations of administrative completeness, punctuality of arrival, Mobile JKN use, and service duration, and were analyzed using multiple logistic regression at a significance level of 0.05. The results showed that most patients experienced waiting times exceeding 60 minutes. The regression model was statistically significant overall, with a Nagelkerke R² of 0.458 and a classification accuracy of 83.0%. Administrative compliance and discipline were significantly associated with compliance with the waiting-time standard, whereas proactive behavior did not show a statistically significant partial association. Discipline was the most prominent variable in the model based on its odds ratio and statistical significance. These findings indicate the need to strengthen information about administrative requirements, improve patient arrival-time management, and evaluate the integration of Mobile JKN with the hospital’s queuing and appointment scheduling systems to support more orderly and efficient outpatient services. ABSTRAK Waktu tunggu pelayanan rawat jalan merupakan indikator mutu yang mencerminkan keteraturan alur dan responsivitas rumah sakit. Penelitian ini bertujuan menganalisis hubungan kepatuhan administrasi, kedisiplinan, dan perilaku proaktif dengan ketercapaian standar waktu tunggu pelayanan rawat jalan pasien BPJS di Rumah Sakit Pertamina Jaya. Penelitian menggunakan pendekatan kuantitatif dengan desain potong lintang. Sampel terdiri atas 106 pasien BPJS rawat jalan yang dipilih melalui accidental sampling dari populasi 2.500 pasien. Data dikumpulkan melalui observasi terhadap kelengkapan administrasi, ketepatan kedatangan, penggunaan Mobile JKN, dan durasi pelayanan, kemudian dianalisis menggunakan regresi logistik berganda pada taraf signifikansi 0,05. Hasil menunjukkan bahwa sebagian besar pasien mengalami waktu tunggu lebih dari 60 menit. Model regresi signifikan secara simultan dengan nilai Nagelkerke R² sebesar 0,458 dan ketepatan klasifikasi 83,0%. Kepatuhan administrasi dan kedisiplinan berhubungan signifikan dengan ketercapaian standar waktu tunggu, sedangkan perilaku proaktif tidak menunjukkan hubungan parsial yang signifikan. Kedisiplinan menjadi variabel yang paling menonjol dalam model berdasarkan nilai odds ratio dan signifikansi statistik. Temuan ini mengindikasikan perlunya penguatan informasi persyaratan administrasi, pengelolaan waktu kedatangan pasien, serta evaluasi integrasi Mobile JKN dengan sistem antrean dan penjadwalan pelayanan untuk mendukung keteraturan dan efisiensi pelayanan rawat jalan.
Co-Authors Alifah Syibilla Kesiha Davina Affah Zahra Fariz Satya Hadi Hosizah Hosizah Husni Abdul Muchlis Husni Abdul Mukhlis Ichwan, Arief Iqbal, Muhammad Fuad Lestari, Betri Widya Muhamad Rizal Fahlepi Nur Fadliyahul Janah Nurmalasari, Mieke Nurul Fitriah Sa'pang, Mertien SANTRI SANTRI Santri Santri Tria Saras Pertiwi Uli, Angel Septiana Witri Zuama Qomarania Yati Maryati Yuliani, Dian