Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal Jurnal Sosial dan Humanis Sains
Sugiyanto, Hery
Unknown Affiliation
Humanities

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
The Influence of Competence and Work Discipline on the Performance of Civil Servants in South Lampung Sugiyanto, Hery; Wulansari, Wulansari
JURNAL SOSIAL DAN HUMANIS SAINS Vol 9, No 1 (2024): JURNAL SOSIAL DAN HUMANIS SAINS
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jshs.v9i1.4285

Abstract

This study explores the effectiveness of good governance in enhancing the performance of civil servants in the context of Indonesia’s bureaucratic reform era. As principles such as transparency, accountability, participation, and rule of law are increasingly institutionalized within public administration, their influence on employee behavior and service outcomes becomes a critical area of inquiry. Employing a qualitative case study approach, data were gathered through in-depth interviews, observation, and document analysis within selected local government institutions. The findings reveal that good governance fosters a culture of professionalism, strengthens internal accountability, and improves the responsiveness of civil servants. However, challenges remain, including digital infrastructure limitations, inconsistent governance literacy, and resistance to change among senior staff. Leadership commitment and organizational support are key factors in ensuring the success of governance-based performance strategies. This study concludes that integrating good governance into daily bureaucratic processes not only enhances individual performance but also contributes to institutional transformation toward a more transparent and service-oriented public sector.
Implementation of Digital-Based Public Service Policy in Local Government: A Case Study of the Integrated Service Application Sugiyanto, Hery; Apriza, Tiyas; Sopyan, Ence
JURNAL SOSIAL DAN HUMANIS SAINS Vol 8, No 2 (2023): Vol 8, No 2 (2023): JURNAL SOSIAL DAN HUMANIS SAINS
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jshs.v8i2.4291

Abstract

This study examines the implementation of the Integrated Service Application (ISA) as a digital-based public service policy in an Indonesian local government. Using a qualitative case study approach, data were collected through interviews, observations, and document analysis. The findings indicate that ISA has significantly improved administrative efficiency, reduced bureaucratic layers, and enhanced service accessibility for citizens. However, the study also identified challenges such as limited digital literacy among users, infrastructure constraints, and underutilized feedback mechanisms. Institutional leadership, regulatory frameworks, and interdepartmental coordination were found to be critical factors in the successful adoption of ISA. The study concludes that while digital innovation can transform public service delivery, it must be accompanied by strategic planning, inclusive digital education, and robust system support. These insights offer practical implications for other local governments aiming to modernize their public service systems through digital transformation.
Co-Authors Apriza, Tiyas Sopyan, Ence Wulansari Wulansari