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All Journal Jurnal Teknologi dan Manajemen Industri Terapan Jurnal Rekayasa Proses dan Industri Terapan
Indira Ruth Septarini
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Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering

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Peningkatan Kepuasan Pelanggan di Arion Laundry Menggunakan Metode QFD Adelina Dabukke, Diana Fransiska; Indira Ruth Septarini
Jurnal Teknologi dan Manajemen Industri Terapan Vol. 4 No. 3 (2025): Jurnal Teknologi dan Manajemen Industri Terapan (in press)
Publisher : Yayasan Inovasi Kemajuan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55826/jtmit.v4i3.959

Abstract

Persaingan industri laundry menuntut penyedia jasa memahami kebutuhan pelanggan secara mendalam. Penelitian ini bertujuan meningkatkan kepuasan pelanggan Arion Laundry dengan menerapkan metode Quality Function Deployment (QFD). Data diperoleh melalui kuesioner pada 42 pelanggan untuk menilai lima aspek layanan. Skor tertinggi terdapat pada kualitas hasil cucian (4,67) dan harga layanan yang sesuai (4,79), sedangkan terendah pada fasilitas ruang tunggu (3,90). Analisis QFD menghasilkan prioritas teknis, yaitu penerapan SOP pencucian (43,2), standarisasi harga (42,3), dan penambahan mesin (36,9). Matriks House of Quality (HoQ)—pemetaan kebutuhan ke rencana teknis—digunakan untuk merumuskan langkah perbaikan konkret. Implikasi praktisnya, Arion Laundry disarankan menerapkan SOP tertulis, menambah mesin, dan mengembangkan sistem antrean digital untuk mendukung layanan antar-jemput. Rekomendasi ini diharapkan meningkatkan loyalitas pelanggan dan daya saing usaha.
Evaluasi Sistem Maintenance pada Digester Menggunakan Metode FMEA di PT. Perkebunan Nusantara IV Regional II Unit Kebun dan PKS Adolina Juita Amelia Simanullang; Anitasari Sihotang; Adi Mahendra Pasaribu; Indira Ruth Septarini; Widya Fernanda Putri
Jurnal Rekayasa Proses dan Industri Terapan Vol. 3 No. 3 (2025): Agustus: Jurnal Rekayasa Proses dan Industri Terapan ( REPIT ) 
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/repit.v3i3.1200

Abstract

This study evaluates the maintenance system of the digester machine at PT Perkebunan Nusantara IV Regional II, Adolina Palm Oil Mill, which plays a crucial role in processing Fresh Fruit Bunches (FFB) into Crude Palm Oil (CPO). The objective of this research is to minimize potential machine failures and downtime while improving the overall efficiency of production operations. To achieve this, the Failure Mode and Effect Analysis (FMEA) method was applied to systematically identify potential failure modes, analyze their causes and effects, and assess their risk levels through the calculation of the Risk Priority Number (RPN). Data collection was conducted using a combination of field observation, in-depth interviews with technicians and operators, and documentation related to equipment performance and historical records of machine failures. The analysis revealed several critical components of the digester with relatively high RPN values, indicating potential risks that require immediate attention. These include issues related to wear and tear of mechanical parts, insufficient lubrication practices, and delays in replacing spare parts. Based on these findings, several corrective and preventive measures were proposed, including the improvement of preventive maintenance schedules, enhancement of operator training programs to increase technical competency, and strengthening of spare parts inventory management to avoid production delays. The study concludes that by addressing the identified failure modes through proactive maintenance strategies, the reliability of the digester machine can be significantly improved. This not only reduces the frequency of breakdowns and maintenance costs but also ensures more stable production performance, thereby supporting the sustainable operation of the palm oil mill
Co-Authors Adelina Dabukke, Diana Fransiska Adi Mahendra Pasaribu Anitasari Sihotang Juita Amelia Simanullang Widya Fernanda Putri