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All Journal Conference on Community Engagement Project (Concept) Madani: Jurnal Pengabdian Masyarakat dan Kewirausahaan
Kho, Catherine
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Arts Decision Sciences, Operations Research & Management Education Other

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Implementasi Talent Acquisition dan Talent On Boarding pada PT Mega Mandiri Asri, Dhita Hafizha; Mariany, Riny; Wu, Ellen; Kho, Catherine; Willson, Lia
Madani: Jurnal Pengabdian Masyarakat dan Kewirausahaan Vol. 3 No. 4 (2025): Juli 2025
Publisher : LPPM Universitas Internasional Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37253/madani.v3i4.10746

Abstract

Banyaknya tantangan dalam talent acquisition dan talent on boarding pada industri makanan dan minuman menyebabkan perusahaan kesulitan dalam menarik serta mempertahankan kandidat berkualitas, sehingga berdampak negatif pada efisiensi rekrutmen, kinerja operasional, dan kemampuan perusahaan untuk memenuhi permintaan pasar yang terus meningkat. Oleh karena itu implementasi ini bertujuan untuk meningkatkan efisiensi proses talent acquisition dan talent on boarding, sekaligus memastikan bahwa perusahaan dapat menarik dan mempertahankan kandidat yang berkualitas serta mempercepat integrasi karyawan baru ke dalam lingkungan kerja. Pada program pengabdian ini akan dilakukan penerapan talent management dengan konsep talent acquisition dan talent on boarding seperti proses mengembangkan strategi talent acquisition yang spesifik, membangun value proposition dalam sebuah pekerjaan, membangun branding perusahaan yang kuat, manajemen hubungan talenta, dan rekrutmen. Selain talent acquisition, diperlukan juga penerapan on boarding yang terdiri dari phase pre boarding, phase integration, phase execution, dan phase delivery results. Metode pengumpulan data pada program pengabdian ini adalah wawancara dan observasi. Hasil implementasi pada program pengabdian ini adalah perancangan strategi talent acquisition, flowchart talent acquisition, proses on boarding, dan formulir on boarding feedback.
Developed Standard Operating Procedures for Work Discipline and Customer Service at UMKM Milan Collection Kho, Catherine; Evi Silvana Muchsinati
ConCEPt - Conference on Community Engagement Project Vol. 5 No. 1 (2025): Conference on Community Engagement Project
Publisher : Universitas Internasional Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37253/concept.v5i1.11623

Abstract

UMKM Milan Collection faced several operational problems, such as inconsistent employee discipline and different ways of serving customers because there were no written guidelines. These issues affected the daily workflow, service quality, and made it difficult for the owner to supervise employee performance. To solve these problems, the project used the PDCA (Plan–Do–Check–Act) method and carried out observations, interviews, document analysis, and direct evaluations. As a result, two important Standard Operating Procedures (SOPs) were created: the Work Discipline SOP and the Customer Service SOP. These SOPs provide clear rules for attendance, work ethics, customer interactions, handling complaints, and transaction procedures, so that all work activities become more consistent and transparent. After socializing the SOPs and implementing them on-site, the business saw many improvements. Employees became more disciplined, followed work schedules, and delivered more consistent service to customers. The owner also found it easier to supervise the team. Customers received more professional and uniform service. Overall, the results show that SOPs play an important role in improving operational efficiency, strengthening professionalism, increasing customer satisfaction, and supporting long-term stability for small businesses like Milan Collection.
Co-Authors Asri, Dhita Hafizha Evi Silvana Muchsinati Mariany, Riny Willson, Lia Wu, Ellen