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All Journal Indonesian Health Issue Innovative: Journal Of Social Science Research
Khairunnisa, Zunia
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Humanities Computer Science & IT Dentistry Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Veterinary Other

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Hubungan antara Pengalaman Pasien dengan Pemahaman Inform Consent Pada Pasien Operasi di RS Sarkies Aisyiyah Kudus Faiq, Diana Luthfiana; Purnomo, Muhammad; Khairunnisa, Zunia
Innovative: Journal Of Social Science Research Vol. 5 No. 4 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i4.19429

Abstract

Informed consent is a vital communication process in healthcare that ensures patients understand information and make conscious medical decisions. This study aims to examine the relationship between patient experience and understanding of informed consent among surgical patients at RS Sarkies Aisyiyah Kudus. Using a quantitative approach and descriptive correlational design, 89 patients were selected through purposive sampling from a population of 114. Data were collected via observation, questionnaires, and documentation. Data were analyzed using univariate and bivariate analysis (Spearman Rho test). The results showed a positive and significant relationship between patient experience and informed consent understanding (r = 0.414; p = 0.000). Better patient experience was associated with higher understanding. Healthcare providers are advised to improve communication and information delivery, especially for patients with limited experience.
Satisfaction of Outpatient Services at Sarkies Asyiyah Hospital Kudus Regarding the Frequency of BPJS PRB Khairunnisa, Zunia; Mundriyastutik, Yayuk; Findasari
Indonesian Health Issue Vol. 5 No. 1 (2026): FEBRUARY
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/inhis.v5i1.144

Abstract

Background: The BPJS Referral Program (PRB) is intended for patients with stable chronic diseases who require long-term care at FKTP. The frequency of PRB is influenced by patient satisfaction with the referral hospital's services. Objective: to analyze the effect of satisfaction with outpatient services at Sarkies Asyiyah Kudus Hospital on the frequency of BPJS PRB utilization. Method: A correlational analytical study with a quantitative approach was conducted on 30 outpatient respondents participating in BPJS at Sarkies Aisyiyah Kudus Hospital who were selected by Quota Sampling from 14 polyclinics. The research instrument was a patient satisfaction questionnaire based on five dimensions of SERVQUAL (Tangible, Reliability, Responsiveness, Assurance, Empathy). Data analysis used descriptive statistics, the Shapiro-Wilk normality test, Spearman correlation, and ordinal logistic regression. Results: All service quality dimensions are in the good–very good category. Spearman's test showed a significant positive relationship between patient satisfaction and the frequency of reverse referrals (p < 0.01) with the largest contribution being Tangible (ρ = 0.884). Ordinal logistic regression produced a Nagelkerke R-Square of 0.97, confirming that satisfaction explains 97% of the variation in reverse referrals. The Tangible dimension has a significant effect (p = 0.026), while the other dimensions are not significant. Conclusion: Outpatient satisfaction influences the frequency of BPJS PRB with the Tangible dimension as the dominant factor. Improvement of physical facilities and service comfort needs to be prioritized to support the effectiveness of the referral system.
Co-Authors Faiq, Diana Luthfiana Findasari Muhammad Purnomo Yayuk Mundriyastutik