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TINGKAT KEPUASAN PENGGUNA LAYANAN TERHADAP PROSES PENDAFTARAN RAWAT INAP DI RUMAH SAKIT UMUM DAERAH ABDOEL WAHAB SJAHRANIE SAMARINDA Noor, Fatmawati Bakri; Persadha, Galih; Suwandi, Suwandi; Adawiyah, Robi'atul
Jurnal Kajian Ilmiah Kesehatan dan Teknologi Vol 7 No 1 (2025)
Publisher : Politeknik Unggulan Kalimantan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52674/jkikt.v7i1.235

Abstract

Pelayanan kesehatan merupakan kebutuhan dasar yang berperan penting dalam menunjang kualitas hidup. Salah satu indikator utama dalam menilai keberhasilan pelayanan rumah sakit adalah kepuasan pasien. Sebagai pengguna layanan, pasien memiliki harapan untuk memperoleh pelayanan yang berkualitas dan menyeluruh sesuai dengan hak mereka. Penelitian ini menggunakan metode kuantitatif dengan pendekatan deskriptif yang bertujuan untuk mengetahui tingkat kepuasan pasien terhadap pelayanan pendaftaran rawat inap di Rumah Sakit Abdoel Wahab Sjahranie, Samarinda. Sebanyak 92 responden dipilih melalui teknik random sampling, dengan pengumpulan data menggunakan kuesioner. Hasil penelitian menunjukkan bahwa lima dimensi kepuasan telah memenuhi harapan pasien, yaitu dimensi bukti fisik (80%), keandalan (95,5%), daya tanggap (98,3%), jaminan (98,5%), dan empati (98,5%). Temuan ini menunjukkan bahwa pelayanan pendaftaran rawat inap telah mampu memenuhi ekspektasi pasien. Kepuasan pasien perlu menjadi prioritas karena berdampak langsung terhadap mutu layanan dan citra rumah sakit. Dapat disimpulkan bahwa sebagian besar pasien merasa puas terhadap pelayanan pendaftaran rawat inap di Rumah Sakit Abdoel Wahab Sjahranie, Samarinda.
Manajemen Kesiapan Rekam Medis Elektronik Di Rumah Sakit TK III DR. R. Soeharsono Banjarmasin Noor, Fatmawati Bakri; Yunita, Nirma; Ningsih, Eka Rahma
Jurnal Kajian Ilmiah Kesehatan dan Teknologi Vol 6 No 1 (2024)
Publisher : Politeknik Unggulan Kalimantan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52674/jkikt.v6i1.130

Abstract

Health facilities are currently required to implement electronic medical records. Minister of Health Regulation Number 24 of 2022 concerning medical records. Every health service facility is required to implement electronic medical records. Therefore, readiness is needed to see the success of implementing RME in hospitals, which is currently still in the process of including forms available at the hospital into SIMRS to be applied. This study aims to determine the readiness of electronic medical records at the TK III Dr.R.Soeharsono Banjarmasin Hospital. This research method uses qualitative research with a descriptive research design. This research instrument uses interview and observation guidelines. The research subjects were the head of medical records, IT officer, inpatient registration officer and outpatient registration officer. The results of this research are that readiness in terms of quantity is adequate and in terms of quality is not yet adequate, readiness in terms of methods, there are no standard operating procedures, readiness in materials, there are no facilities, hardware is not ready and software is not ready, readiness of materials in manual medical records is currently it is still in use and will be transferred in stages, while the electricity or generator and computer network are not yet ready because there are still frequent problems with power outages and network disruptions. Based on the research results, it can be concluded that the readiness to implement electronic medical records at TK III Dr Hospital. R. Soeharsono Banjarmasin is not yet fully ready.
Analisis Penerapan Biaya Lingkungan Studi Kasus Pada Rumah Sakit Islam Banjarmasin Noor, Fatmawati Bakri; Adriani, Ade; Norlena; Riyadi, Padlah
Maksimal Jurnal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol 1 No 2 (2023): December
Publisher : Abadi Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to uncover waste management activities and environmental costs of environmental cost reporting at the Islamic Hospital of Banjarmasin. This researcher uses a qualitative paradigm with a case study design. The research scope is the Unit of Environmental Health Sanitation with the accounting process of environmental management, hospital waste management's data focus, and expenditures for waste costs. Primary data were collected through in-depth interviews and observations; secondary data, through documentation. The results revealed that environmental management accounting systems in 2019 and 2020 found hidden environmental costs from waste management cost reports in the Financial Statements. For example, the environmental cost report applied to the SKL Unit revealed Rp 677.646.500 and Rp 459.521.600 not presented as an environmental cost in 2019 and 2020. The implementation of environmental cost accounting through environmental cost reporting at the Islamic Hospital of Banjarmasin revealed that special reports in environmental management accounting could be used as information by the management of the Islamic Hospital of Banjarmasin in planning and controlling environmental responsibility activities. The study results also revealed that the environmental cost report facilitated the direction of the Islamic Hospital of Banjarmasin in making decisions related to environmental costs and provided information for stakeholders that hospitals have been responsible for maintaining environmental health.