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All Journal Jurnal Sistem dan Manajemen Industri Journal Research of Social Science, Economics, and Management
Munawar, Hanny Kanavika Rizky
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Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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Risk Management Design For Light Vehicle Unit In Rental Company Munawar, Hanny Kanavika Rizky; Arvitrida , Niniet Indah
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.930

Abstract

This study aims to design risk management for a vehicle rental company in East Kalimantan using the Enterprise Risk Management (ERM) approach and the House of Risk (HOR) model. The transportation industry, particularly vehicle rentals, faces various risks that can disrupt the company's operations and performance. These risks include vehicle damage, delays in spare parts delivery, and payment issues from customers. This research will design Risk Management by applying Enterprise Risk Management (ERM) using the ISO 31000:2018 approach. In this study, the HOR method is used to identify, analyze, and prioritize risks and risk agents. This research combines the Failure Mode and Effect Analysis (FMEA) and Quality Function Deployment (QFD) methods to provide an integrated framework in risk management analysis. The results of the study indicate that the implementation of structured risk management can improve the company's operational effectiveness and efficiency. The proposed mitigation strategies include enhancing vehicle maintenance, staff training, and developing better monitoring systems. By implementing ERM and HOR, it is expected to manage risks more effectively, reduce the negative impact of occurring risks, and achieve the company's objectives more efficiently.
Telecommunication service quality analysis using integration of SIPA and modified Kano Munawar, Hanny Kanavika Rizky; Garside, Annisa Kesy; Nugraha, Adhi; Khoidir, Amelia
Jurnal Sistem dan Manajemen Industri Vol. 7 No. 1 (2023): June
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/jsmi.v7i1.5530

Abstract

This article investigates the integrated approach of the Simultaneous Impor­tance-Performance Analysis (SIPA) model and the modified Kano model to evaluate and prioritize service attributes for telecommunication companies in Indonesia. The study is based on the demographic profiles and usage patterns of 74 respondents. The results demonstrate that the SIPA and Kano models can provide valuable insights for identifying priority areas and effective strategies for improving service quality. Specifically, the SIPA model helps to compare competitor performance and identify important service attributes. In contrast, the modified Kano model facilitates a dynamic cycle of service attribute evaluation to inform managerial strate­gies. This article contributes by highlighting the potential of the proposed ap­proach to offer valuable insights to telecommunication companies seeking to enhance their service offerings and remain competitive in a con­stantly evolving market.
Co-Authors Adhi Nugraha Amelia Khoidir Annisa Kesy Garside Arvitrida , Niniet Indah