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All Journal International Journal of Environmental, Sustainability, and Social Science
LINO, Maria Magadalena
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Economics, Econometrics & Finance Environmental Science Social Sciences

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Bureaucracy's Responsibility in Public Services (Study of the Regional Disaster Management Agency (BPBD) of Kupang Regency) LALAN, Yane Kristiana; DJANI, William; LINO, Maria Magadalena
International Journal of Environmental, Sustainability, and Social Science Vol. 6 No. 3 (2025): International Journal of Environmental, Sustainability, and Social Science (May
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v6i3.1409

Abstract

This study aims to analyze the responsiveness of bureaucracy in public services at the Regional Disaster Management Agency (BPBD) of Kupang Regency, especially in responding to community needs during and after a disaster. The primary concern raised is the extent to which BPBD is able to provide services that meet community expectations in emergencies and identify the factors that support and inhibit this. This study employs a qualitative approach, utilizing a case study method. Data collection techniques are carried out through in-depth interviews, direct observation, and documentation studies. Informants were selected purposively, consisting of BPBD officials and residents affected by the disaster. The study focuses on three main aspects: response-ability (officer understanding and clarity of communication), speed of service (utilization of time and technology), and accuracy of service (suitability of services and procedures). The results of the study indicate that flooding is the most dominant and broad-impact event in the study area. Flat topographic factors, infrastructure damage, and inadequate drainage systems cause the vulnerability of this area. Field findings indicate that three main aspects influence the responsiveness of the Kupang Regency BPBD in handling flood disasters: the aspect of response-ability identified limitations in technical understanding among officers due to their low disaster education background and a minimal training budget.
Waste Management Towards a Clean City Case Study of the Kupang City Environmental and Sanitation Service KARIMOY, Marlen Yollanda; LINO, Maria Magadalena; TODA, Hendrik
International Journal of Environmental, Sustainability, and Social Science Vol. 6 No. 3 (2025): International Journal of Environmental, Sustainability, and Social Science (May
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v6i3.1427

Abstract

This study aims to examine waste management in Kupang City through the lens of George R. Terry’s POAC (Planning, Organizing, Actuating, Controlling) management theory. Waste problems in Kupang are increasingly complex due to rapid population growth, limited infrastructure, and insufficient public awareness. Effective waste management requires synergy among the local government, the community, and the private sector. Based on the study, the Kupang City Department of Environment and Hygiene (DLHK) has implemented the POAC functions to some extent. Planning and organizing have been conducted through regional policies and work programs, while actuating is reflected in the daily operations of waste collection and public education efforts. However, challenges remain—such as a lack of community participation, limited budget and waste-handling equipment, and weak supervision mechanisms. Despite these obstacles, the study found several supporting factors: existing mayoral regulations (Perwali), backing from security forces in law enforcement, and community-driven initiatives in independent waste management. To address current gaps, the study recommends strengthening institutional capacity, increasing funding allocation, improving public awareness, and fostering better coordination across stakeholders. In the long term, a collaborative and participatory approach is essential to achieve a clean, healthy, and sustainable urban environment in Kupang City.
Co-Authors Hendrik Toda, Hendrik KARIMOY, Marlen Yollanda LALAN, Yane Kristiana William Djani