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All Journal CESS (Journal of Computer Engineering, System and Science) INOVTEK Polbeng - Seri Informatika
Dwi Purnama, Eris
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Computer Science & IT

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Information System Audit on the Simampu BPBD Web Application of Serang District using the COBIT 5 Framework Irfansyah, Robby; Dwi Purnama, Eris; Auliana, Sigit
INOVTEK Polbeng - Seri Informatika Vol. 10 No. 2 (2025): July
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/f3f9ky94

Abstract

This research was conducted to evaluate the effectiveness and efficiency of the Simampu information system implementation at the Regional Disaster Management Agency (BPBD) of Serang Regency using the COBIT 5 framework. The information system was designed to assist BPBD in disaster data management, reporting, monitoring, and facilitating quick and accurate decision-making. However, the current implementation of Simampu was found to be suboptimal as it is still under development, and several issues were identified, such as system errors, network disruptions, and inadequate data security, hindering effective disaster data processing and reporting. The research utilized a qualitative approach involving direct observations and in-depth interviews with the system management team at BPBD Serang Regency. This study focused on four COBIT 5 domains: BAI01 (Manage Programmes and Projects), DSS02 (Manage Service Requests and Incidents), DSS03 (Manage Problems), and DSS05 (Manage Security Services). These domains were selected due to their relevance to BPBD’s operational needs and strategic objectives in disaster management. Findings revealed several weaknesses in the management of the Simampu information system, particularly concerning IT service management processes, incident handling, problem management, and information security services. To address these weaknesses, the researcher provided technical recommendations, including improvements in data security, network infrastructure enhancements, and optimization of data processing procedures.
Audit Sistem Manajemen Pelayanan (SIMAPAN) di kelurahan bulakan menggunakan Framework COBIT 5 Yap, Victor; Auliana, Sigit; Dwi Purnama, Eris
CESS (Journal of Computer Engineering, System and Science) Vol. 10 No. 2 (2025): Juli 2025
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/cess.v10i2.67846

Abstract

Sistem Manajemen Pelayanan (SIMAPAN) merupakan aplikasi web yang dikembangkan oleh Pemerintah Kota Cilegon untuk menunjang kegiatan administratif di tingkat kelurahan. Untuk memastikan sistem ini berjalan secara andal dan aman, evaluasi tata kelola TI yang terstruktur menjadi krusial. Penelitian ini bertujuan untuk mengukur tingkat kapabilitas (capability level) tata kelola TI pada aplikasi SIMAPAN menggunakan kerangka kerja COBIT 5, dengan fokus pada proses DSS01 (Manage Operations) dan DSS05 (Manage Security Services). Penelitian ini menggunakan metode studi kasus kualitatif. Data dikumpulkan melalui wawancara, observasi, dan studi dokumentasi, kemudian dianalisis untuk menentukan tingkat kapabilitas menggunakan metode penilaian dari COBIT 5 Process Assessment Model (PAM). Hasil assessment menunjukkan bahwa kedua proses, DSS01 dan DSS05, berada pada Level 1 (Performed Process). Temuan utama mencakup inefisiensi operasional berupa menu layanan yang tidak lagi fungsional serta adanya celah keamanan pada sistem autentikasi pengguna yang masih menggunakan satu faktor. Hasil ini mengindikasikan bahwa meskipun proses TI telah dilaksanakan untuk mencapai tujuannya, pengelolaannya masih belum sistematis dan belum terstandardisasi. Rekomendasi perbaikan diajukan untuk meningkatkan maturitas proses dan keamanan sistem.   
Co-Authors Auliana, Sigit Irfansyah, Robby Yap, Victor