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All Journal International Journal of Health, Economics, and Social Sciences (IJHESS) Jurnal Kolaboratif Sains
Dwiyana Mawarni
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The Influence of Health Service Quality Dimensions on BPJS Patient Satisfaction in Hospitals Assyifa Deswita Mrp; Dewi Agustina; Nadia Amanda Azwa; Dwi Fanny Amanda Natasya; Dwiyana Mawarni; Sayyidati Zahira
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 7 No. 3: July 2025
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v7i3.7366

Abstract

Patient satisfaction is a key metric for evaluating healthcare quality and is particularly important for BPJS patients in hospitals. This study aims to investigate how various aspects of healthcare quality affect BPJS patient satisfaction by utilizing a literature review methodology. This study reviews previous research published in journals through the google scholar database within a certain year, which are relevant to the topic of service quality dimensions (such as tangibles, reliability, responsiveness, assurance, and empathy) and patient satisfaction. The review results show that all dimensions of service quality have a significant contribution to patient satisfaction levels, with assurance and responsiveness often being the most dominant factors. These findings emphasize the importance of improving service quality in all aspects to support BPJS patient satisfaction in hospitals. This literature review aims to serve as a resource for policy makers and hospital administrators in formulating strategies to improve service quality.
Analisis Pemanfaatan Pelayanan Jaminan Kesehatan Nasional (JKN) Kesehatan Di Indonesia: A Literature Review: Analysis of the Utilization of National Health Insurance (JKN) Health Services in Indonesia: A Literature Review Husnida Putriyana Hutabarat; Dwiyana Mawarni; Fitriani Pramita Gurning
Jurnal Kolaboratif Sains Vol. 8 No. 7: Juli 2025
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v8i7.7799

Abstract

Jaminan Kesehatan Nasional merupakan jaminan perlindungan kesehatan yang mendanai fasilitas kesehatan masa depan untuk mampu mengubah sistem kesehatan di Indonesia, sehingga peserta memperoleh manfaat pelayanan kesehatan dan perlindungan atas kebutuhan dasar kesehatan. Badan Usaha Milik Negara (BUMN) yang ditugaskan khusus oleh pemerintah untuk menyelenggarakan jaminan pemeliharaan kesehatan tersebut adalah BPJS Kesehatan. Apabila pelayanan kesehatan yang diberikan baik maka akan semakin banyak peserta BPJS Kesehatan yang memanfaatkan pelayanan kesehatan tersebut, namun dapat terjadi sebaliknya jika pelayanan dirasakan kurang memadai. Penelitian ini bertujuan untuk menganalisis pemanfaatan pelayanan BPJS Kesehatan di Indonesia. Sebuah pencarian artikel dengan melalui Google Scholar, Pubmed, Garuda, Sinta. Dengan pencarian artikel dengan kata kunci “BPJS Kesehatan, Pelayanan dan terdapat 35 Jurnal yang telah ditemukan kemudian di eksplorasi dan selanjutnya dikompilasi berdasarkan relevansi dengan topik yang akan ditulis. Dari hasil pencarian tersebut ditemukan 10 artikel paling sesuai. Pemanfaatan pelayanan BPJS Kesehatan dapat diasumsikan cukup memadai. Namun diperlukan beberapa peningkatan pelayanan agar tercapai peningkatan kepuasan masyarakat serta peningkatan pemanfaatan pelayanan kesehatan.
Co-Authors Assyifa Deswita Mrp Dewi Agustina Dwi Fanny Amanda Natasya Fitriani Pramita Gurning Husnida Putriyana Hutabarat Nadia Amanda Azwa Sayyidati Zahira