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All Journal International Journal of Health, Economics, and Social Sciences (IJHESS) Jurnal Kolaboratif Sains
Ade Ilham Kesuma
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Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Analysis of Health Management Strategies in Improving Hospital Service Quality: Literature Review Nadia Amanda Azwa; Assyifa Deswita Mrp; Eva Sahriani Sikumbang; Nadhilah Hasibuan; Ade Ilham Kesuma; Sayyidati Zahira; Sri Rahayu; Nur Hasanah; Wasiyem
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 7 No. 3: July 2025
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v7i3.7697

Abstract

Hospital services today face increasing public demands for fast, safe, and high-quality care. To meet these challenges, an appropriate, integrated, and sustainable health management strategy is required. This study aims to analyze effective health management strategies for improving the quality of hospital services through a systematic literature review. The method used is a Systematic Literature Review (SLR), examining 15 Indonesian-language scholarly articles from Google Scholar published between 2020 and 2025. From the selection process, 8 articles met the inclusion criteria and were further analyzed based on managerial strategies and their impact on service quality. The findings show that strategies such as thorough planning, strengthening human resources, implementation of Hospital Management Information Systems (HMIS), and quality evaluation methods such as Total Quality Management (TQM), Kaizen (5R), and FMEA play a significant role in improving service quality. The application of international standards such as ISO 9001:2015, enhanced communication, and regular evaluations using quality indicators and the Balanced Scorecard also contribute substantially. In conclusion, a combination of integrated management strategies focused on continuous improvement has proven effective in creating optimal, efficient, and competitive hospital service quality.
Analisis Tingkat Utilisasi Program Medan Berkah di Kota Medan: Analysis of the Utilization Level of the Medan Berkah Program in Medan City Sri Rahayu; Ade Ilham Kesuma; Fitriani Pramita Gurning
Jurnal Kolaboratif Sains Vol. 8 No. 7: Juli 2025
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v8i7.8263

Abstract

Penelitian ini bertujuan untuk menganalisis tingkat utilisasi program Medan Berkah oleh masyarakat Kota Medan, serta mengidentifikasi faktor-faktor yang memengaruhi tingkat partisipasi dan efektivitas program tersebut. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan pengumpulan data melalui survei terhadap masyarakat penerima manfaat serta wawancara dengan pemangku kepentingan terkait. Hasil analisis menunjukkan bahwa tingkat utilisasi program tergolong sedang, dengan variasi pemanfaatan antar wilayah kecamatan. Faktor yang memengaruhi antara lain adalah tingkat sosialisasi program, aksesibilitas layanan, serta persepsi masyarakat terhadap relevansi dan keberlanjutan program. Penelitian ini merekomendasikan peningkatan koordinasi lintas sektor, penguatan mekanisme evaluasi partisipatif, serta intensifikasi promosi program untuk meningkatkan jangkauan dan efektivitas Program Medan Berkah di masa mendatang.
Co-Authors Assyifa Deswita Mrp Eva Sahriani Sikumbang Fitriani Pramita Gurning Nadhilah hasibuan Nadia Amanda Azwa NUR HASANAH Sayyidati Zahira SRI RAHAYU Wasiyem, Wasiyem