Article Per Year (5 Year)
p-Index From 2020 - 2025
0.408
P-Index
This Author published in this journals
All Journal SIMBOL : Jurnal Administrasi Publik dan Pemerintahan Aplikasi Administrasi: Media Analisa Masalah Administrasi
Suljatmiko
Unknown Affiliation
Arts Environmental Science Social Sciences Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Peranan E-Government dalam Meningkatkan Kualitas Pelayanan Publik di Mal Pelayanan Publik Kota Malang Hari Purnomo; Suljatmiko; Ihsan
Jurnal Administrasi Publik dan Pemerintahan Vol. 4 No. 2 (2025): Jurnal Ilmu Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v4i2.255

Abstract

This study aims to analyze the role of E-Government in improving the quality of public services in the Malang City Public Service Mall (MPP). The problem of slow, inefficient, and non-transparent public services is the basis for the importance of digital transformation through the implementation of E-Government. This study uses a qualitative method with a descriptive approach and a case study design. Data was collected through in-depth interviews with MPP managers, front office officers, and service user communities, complemented by observation and documentation studies. The results of the study show that the implementation of electronic queue systems, self-service kiosks, East Java Smart Service (JSS) applications, and NIK-DTKS data integration is able to accelerate the public service process with an average time efficiency of 50-60%. In addition, the level of public satisfaction with speed, ease of access, and service quality tends to be high. However, the challenges faced are the digital literacy gap of the community and the limited capacity of service human resources. This study recommends strengthening digital literacy, increasing human resource capacity, and strengthening infrastructure and cross-sector collaboration to support the sustainability of digital transformation of public services.
The Role of SIM-RIwinK in the Form of Smart Village Transformation in the Implementation of Administrative Management in Wringinsongo Village Malang Regency Suljatmiko
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 28 Nomor 1
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v28i1.293

Abstract

This study investigated the implementation of the smart village program in Wringinsongo Village, East Java, with a focus on the success of the SIM-RIwinK application in transforming administrative correspondence between central government authorities, village governments, and residents from conventional methods. With a descriptive qualitative approach, this study explores the experiences of heads of families, online service providers, and villagers through in-depth interviews, observations, and documentation. Data analysis was carried out using the Miles and Huberman Qualitative Data Analysis Model, an interactive framework that involves three processes that occur simultaneously: data reduction, i.e. selection, focusing, and simplification of data related to the implementation and impact of SIM-RIwinK, data presentation, including organizing information through matrix and narrative to identify patterns of administrative governance, and verification,  namely interpreting the data that has been presented and validating the findings obtained through triangulation and reflection. The findings of the study show the important role of the SIM-RIwinK application in the successful transition to smart village governance by streamlining the administrative process. This research offers valuable insights for future scientific research and provides a model of success that can be replicated by village governments in Malang Regency who want to improve their administrative services through technological innovation
Co-Authors Hari Purnomo Ihsan