Aryadinata, I Gusti Agung Putra Indra
Unknown Affiliation

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

Pengaruh Aktivitas Pemasaran Media Sosial Terhadap Continuance Intention, Participation Intention, Dan Purchase Intention Pada Instagram Brand Hmns Parfumery Aryadinata, I Gusti Agung Putra Indra; Giri, Refi Rifaldi Windya
eProceedings of Management Vol. 11 No. 4 (2024): Agustus 2024
Publisher : eProceedings of Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In the current digital era, social media significantly influences consumer purchase intentions. The perfumeindustry in Indonesia leverages social media as a primary marketing tool. This study focuses on the impact ofsocial media marketing activities (SMMAs) on consumer purchase intentions, specifically Continuance Intention,Participate Intention, and Purchase Intention. The theoretical foundation includes key concepts such as SMMAs,intention, social identification, perceived value, and satisfaction. The independent variable is SMMAs, while thedependent variables are Continuance Intention, Participate Intention, and Purchase Intention, with socialidentification, perceived value, and satisfaction as mediators. Data was collected through questionnairesdistributed via Google Forms, with a sample of 385 respondents who are HMNS brand consumers and Instagramusers. The study employs purposive sampling and Structural Equation Modeling (SEM) using SmartPLS 4. Resultsindicate that SMMAs significantly and positively influence social identification, perceived value, and satisfaction.Furthermore, social identification significantly affects perceived value and satisfaction, while perceived valuesignificantly impacts satisfaction. Satisfaction, in turn, positively influences Continuance Intention, ParticipateIntention, and Purchase Intention. This study concludes that SMMAs impact customer intentions and providesstrategic recommendations for HMNS, including responsive customer service, digital campaigns, quality content,interactive content, loyalty programs, and customer testimonials. Keywords-Social Media Marketing Activities (SMMAs), consumer intention, social identification, perceivedvalue, satisfaction.