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All Journal SENTRI: Jurnal Riset Ilmiah Journal of Law & Policy Review
Panggabean, Istiqomatuddiniyyah
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Aerospace Engineering Humanities Computer Science & IT Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice

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Pengaruh Kinerja Pemerintah dalam Upaya Meningkatkan Kualitas Pelayanan Publik di Provinsi Sumatera Utara Wulandari, Ayu; Indriati, Suci; Sihombing, Ernawati; Panggabean, Istiqomatuddiniyyah; Lumbanraja, Berliana Christine; Bate’e, Khania Suza; Ivanna, Julia
Journal of Law & Policy Review Vol 3, No 1 (2025): Journal of Law & Policy Review, June 2025
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jlpr.v3i1.88

Abstract

Penelitian ini bertujuan untuk mengkaji pengaruh kinerja pemerintah dalam upaya meningkatkan kualitas pelayanan publik di Provinsi Sumatera Utara. Latar belakang penelitian ini didasarkan pada pentingnya pelayanan publik yang efektif dan responsif, terutama di era otonomi daerah yang menuntut perubahan paradigma dari “dilayani” menjadi “melayani”. Metode yang digunakan adalah studi pustaka, dengan menganalisis literatur dan regulasi terkait pelayanan publik serta evaluasi kinerja birokrasi. Hasil kajian menunjukkan bahwa kinerja birokrasi daerah sangat mempengaruhi keberhasilan pelayanan publik, yang tercermin dalam indikator-indikator seperti efektivitas, efisiensi, akuntabilitas, dan kepuasan masyarakat. Selain itu, kualitas pelayanan publik juga ditentukan oleh faktor-faktor seperti struktur organisasi, budaya kerja, kompetensi aparatur, serta dukungan sumber daya dan teknologi informasi. Untuk itu, diperlukan upaya sistematis dalam mengembangkan inovasi pelayanan publik dan memperkuat kapasitas sumber daya manusia. Penelitian ini menegaskan pentingnya evaluasi kinerja yang berkelanjutan sebagai dasar dalam perumusan kebijakan yang lebih adaptif dan berpihak pada kebutuhan masyarakat.
Implementasi Program Roots Anti Perundungan di SMK Negeri 3 Pematangsiantar Panggabean, Istiqomatuddiniyyah; Wahyudi, Arief
SENTRI: Jurnal Riset Ilmiah Vol. 4 No. 7 (2025): SENTRI : Jurnal Riset Ilmiah, Juli 2025
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v4i7.4275

Abstract

The Roots Anti-Bullying Program is a peer-based bullying prevention initiative developed by Puspeka-Kemendikbudristek in collaboration with UNICEF, focusing on the formation of student change agents as drivers of healthy interaction within schools. This study aims to describe the implementation and impact of the Roots Anti-Bullying Program at SMK Negeri 3 Pematangsiantar. It employs a qualitative case study method, grounded in George C. Edwards III's policy implementation theory. The research was conducted at SMK Negeri 3 Pematangsiantar, with informants including guidance and counseling teachers, teacher representatives, teacher facilitators, parents, change agents, and student representatives from various grades and majors. Data collection involved both primary and secondary sources. Data analysis followed the Miles and Huberman model, which includes data reduction, data presentation, and conclusion drawing. The results show that (1) the program was implemented systematically, with stages including facilitator training, school environment surveys, recruitment of change agents, training of change agents, and the culminating event known as Roots Day; and (2) the program's impact included a decrease in verbal bullying behavior, increased social awareness, and enhanced empathy among students.
Co-Authors Arief Wahyudi, Arief Ayu Wulandari Bate’e, Khania Suza Indriati, Suci Ivanna, Julia Lumbanraja, Berliana Christine Sihombing, Ernawati