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KUALITAS PELAYANAN PENDIDIKAN PADA STMA TRISAKTI DENGAN MENGGUNAKAN METODE EDUQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) Wahyuari, Wahyuari; Syahrial Sidik; Alvernia Kurniartha; Bunga Kalista
Journal of Innovation Research and Knowledge Vol. 5 No. 3: Agustus 2025
Publisher : Bajang Institute

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Abstract

This study aims to analyze the quality of educational services at STMA Trisakti by integrating the EduQual and Importance Performance Analysis (IPA) methods. EduQual is used to measure service quality based on five main dimensions: learning outcomes, responsiveness, physical facilities, personal development, and academics. Meanwhile, IPA is applied to map the gap between actual performance and student expectations, as well as to determine service improvement priorities. Data was collected through a questionnaire from 119 active students representing various programs of study and educational levels. The analysis results indicate that all service dimensions have negative GAP values, indicating that performance has not fully met student expectations. The dimensions with the largest GAPs were physical facilities and academic service responsiveness. IPA analysis reinforced these findings, prioritizing academic service responsiveness indicators as the top priority for improvement. This study contributes theoretically to the development of a service quality evaluation model based on a combination of EduQual and IPA, and practically provides strategic recommendations to STMA Trisakti for improving service quality and student satisfaction sustainably.
Pemberian Literasi Asuransi Kepada Guru di Jakarta Alvernia Kurniartha; Wahyuari, Wahyuari
IJEEM - Indonesian Journal of Environmental Education and Management Vol. 10 No. 2 (2025): IJEEM: Indonesian Journal of Environmental Education and Management Volume 10
Publisher : Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/ijeem.v10i2.59062

Abstract

The insurance industry plays a crucial role in the economy. It plays an active role and drives other financial industry groups, such as banking. The insurance industry and the banking industry are linked through investment, credit risk management, payment systems and transaction flows, as well as joint product collaborations obtain benefit to both parties. The Strategic Program in the Insurance Roadmap optimizes the connectivity between insurance and banking to provide benefits to customers and the societies. In fact, the societies is more comprehensively familiar with the banking industry than the insurance industry. People prefer to protect their finances by saving and investing through banks. Data from National Financial Literacy Survey (SNLKI-2024) conducted by Otoritas Jasa Keuangan (OJK) and Badan Pusat Statistics (BPS) shows a gap of 9.59% between the financial literacy index and the national financial inclusion index in 2023. This indicates that 9.59% of Indonesians who use financial products/services still lack of financial literacy adequate. Improving financial literacy and inclusion is crucial because adequate financial literacy impacts consumers' ability to understand the information they receive and assess the benefits and risks inherent in each financial product and service. STMA Trisakti Lecturer had completed Pengabdian kepada Masyarakat (PKM) activity during semester of 2024/2025 to provide insurance literacy to school teachers in Jakarta, considering school’s teachers is one of the targets of SNLKI Strategy (2021-2025) to get financial literacy. Insurance literacy through this PKM activity is expected to continue in further semester with the same or different target participants (in accordance with SNLKI targets). The purposes are to assist the Government in increasing national financial literacy rates/index, particularly insurance literacy. Hoped it will increase public awareness, regarding the importance of insurance and to support the national insurance growth. Keywords: National Financial Literacy and Inclusion Index, Insurance Literacy, Indonesian National Financial Literacy Strategy (SNLKI), STMA Trisakti, Community Service (PKM), Teachers.