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p-Index From 2020 - 2025
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All Journal Al-Buhuts (e-journal)
Muh. Sabir Mustafa
Unknown Affiliation
Economics, Econometrics & Finance

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Peran Karakter Individu dan Lingkungan Kerja dalam Meningkatkan Kinerja dan Kepuasan Layanan Rumah Sakit Aloe Saboe Gorontalo Husain, Anggriani; Poppy Mujizat; Rizkina Fauzia Ansar; Leydia Asterina Syahrain; Muh. Sabir Mustafa
Al-Buhuts Vol. 21 No. 1 (2025): Al-Buhuts
Publisher : Institute Agama Islam Negeri (IAIN) Sultan Amai Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30603/ab.v21i1.6327

Abstract

This study aims to explore the impact of individual characteristics and work environment on service performance and user satisfaction at Aloe Saboe Hospital, Gorontalo. The subjects of this study were healthcare workers and patients at the hospital. The research method employed a quantitative approach with data analysis using Partial Least Squares - Path Modeling (PLS-PM). Data were collected through observation, questionnaires, and literature review. The findings indicate that individual characteristics, such as empathy and communication skills, along with a supportive work environment, significantly contribute to improved service performance and user satisfaction
Co-Authors Husain, Anggriani Leydia Asterina Syahrain Poppy Mujizat Rizkina Fauzia Ansar