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All Journal Journal of Information Systems Engineering and Business Intelligence Jurnal Sistem Informasi
Harahap, Nabila Clydea
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Computer Science & IT

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Exploring the Barriers to Public Transport App Adoption Using Innovation Resistance Theory Labiba, Mazaya Nur; Mutiara, Dhina Rotua; Shadrina, Refiany; Handayani, Putu Wuri; Harahap, Nabila Clydea
Journal of Information Systems Engineering and Business Intelligence Vol. 11 No. 2 (2025): June
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jisebi.11.2.293-310

Abstract

Background: The adoption of digital solutions in public transportation has transformed mobility services worldwide. However, resistance to innovation remains a significant challenge, preventing the successful implementation of transport applications. Despite advancements in mobile technology and smart transit solutions, many users remain hesitant to adopt new applications due to various barriers, including information quality concerns.  Objective: This study aims to investigate the relationship between information quality and innovation resistance in the adoption of public transport applications. Utilizing the Innovation Resistance Theory (IRT), this research examines how different resistance factors impact the intention to use transport apps.  Methods: A mixed-methods approach was applied, consisting of a quantitative survey with 443 respondents from an urbanized region and analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM). Additionally, qualitative insights were gathered through interviews with 30 individuals, analyzed using content analysis.  Results: Findings indicate that information quality significantly reduces innovation resistance, facilitating the adoption of transport applications. Moreover, usage barriers, value barriers, and tradition barriers negatively affect users’ intention to use transportation apps, while risk, image, and complexity barriers show no significant influence.  Conclusion: This study underscores the critical role of information quality in overcoming resistance to innovation in public transportation applications. The findings provide insights for app developers to enhance data accuracy and usability, as well as for policymakers to improve digital transportation services by addressing key resistance factors.  Keywords: Public Transport App, Innovation Resistance, M-Commerce, Intention to Use, Innovation Resistance Theory, Information Quality, PLS-SEM
User’s Switching Intention from Social Media Freemium to Premium Harahap, Nabila Clydea; Alnazhary, Luthfi; Reksohaminoto, Shehaanmakya Muhammad Sutoyo; Djibat, Zundullah B.; Handayani, Putu Wuri
Jurnal Sistem Informasi Vol. 21 No. 2 (2025): Jurnal Sistem Informasi (Journal of Information System)
Publisher : Faculty of Computer Science Universitas Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21609/jsi.v21i2.1520

Abstract

To date, social media platforms offer many exclusive or special features for making payments on these premium platforms. This study aims to identify the push, pull, and mooring factors that influence users’ intention to switch from freemium to premium social media in Indonesia, drawing on the push-pull-mooring (PPM) theory. An online questionnaire involving 507 social media users in Indonesia and in-depth interviews with 30 users were conducted, with the qualitative data analyzed using content analysis to enrich the quantitative findings. The results show that functionality, advertising intrusiveness, relative advantage, price value, switching cost, and social influence influence switching intention. Theoretically, this study contributes to the PPM framework and the concept of switching intention by extending them to the context of user transitions from freemium to premium social media platforms in Indonesia, a context that has not been previously explored. Practically, the findings provide guidelines for social media platforms to improve premium features and enhance service offerings.
Co-Authors Alnazhary, Luthfi Djibat, Zundullah B. Handayani, Putu Wuri Labiba, Mazaya Nur Mutiara, Dhina Rotua Reksohaminoto, Shehaanmakya Muhammad Sutoyo Shadrina, Refiany