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Amalia Rosdiana
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Economics, Econometrics & Finance

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PENGARUH COMMUNICATION, JOB SATISFACTION, DANORGANIZATIONAL COMMITMENT TERHADAP SERVICE QUALITY PADA KARYAWAN BANK SYARIAH INDONESIA JAKARTA PUSAT Amalia Rosdiana; Netania Emilisa; Tiara Puspa; Bunga Barleana Hapsari; Fitriyani
Media Riset Bisnis & Manajemen Vol. 24 No. 2 (2024): September
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/v24i2.22838

Abstract

This research was to analyze the impact of communication, job satisfaction, and organizational commitment to service quality of employees of Islamic banking institutions in Central Jakarta. The primary data was obtained using questionnaire of 113 employees, Data analysis was performed using SEM. This research indicated that all hypotheses are accepted. Communication and job satisfaction have a positive and significant effect on organizational commitment. Organizational commitment also shows a positive and significant effect on service quality. Furthermore, organizational commitment mediates the effect of communication and job satisfaction on service quality. These findings suggest that communication and job satisfaction can influence service quality through organizational commitment. This study is focused on evaluating the mediating role of organizational commitment in the relationship between communication and job satisfaction on service quality among employees of an Islamic banking institution, specifically at one branch office and the head office located in Central Jakarta. This research examines three main variables: communication, job satisfaction, and organizational commitment, as well as one dependent variable, namely service quality.
PENGARUH KEAMANAN KERJA DAN KEPEMIMPINAN TRANSFORMASIONAL TERHADAP KINERJA KARYAWAN DI PERUSAHAAN PERBANKAN SWASTA: PERAN MEDIASI KOMITMEN ORGANISASI Hapsari, Bunga Barleana; Netania Emilisa; Tiara Puspa; fitriyani; Amalia Rosdiana
Media Riset Bisnis & Manajemen Vol. 24 No. 2 (2024): September
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/v24i2.22839

Abstract

This study aims to analyze the influence of  job security and transformational leadership on  job performance, with organizational commitment as a intervening variable. The approach used is descriptive quantitative with the research population consisting of employees working in the private banking sector. The sampling technique used in this study is purposive sampling with a sample size of 166 respondents. The results of the study reveal that job security and transformational leadership do not have an effect on job performance, while organizational commitment has a significant positive effect on job performance. Furthermore, job security and transformational leadership were found to have a significant positive influence on organizational commitment. Additionally, based on the results of the Sobel test, the researcher also found that organizational commitment can mediate the relationship between job security and transformational leadership on job performance. This study suggests expanding the number of respondents and conducting research in other sectors and different locations, as well as considering enriching the variables to obtain more varied and diverse findings.
Co-Authors Bunga Barleana Hapsari Fitriyani Hapsari, Bunga Barleana Netania Emilisa Tiara Puspa