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All Journal JURNAL BARUNA HORIZON
Yakin, Muhamad Anggi Ainul
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Humanities Economics, Econometrics & Finance Environmental Science Social Sciences

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EVALUASI KETERLAMBATAN PENGIRIMAN PAKET DENGAN MENGUNAKAN METODE SIX SIGMA DPMO PADA DIVISI LAST MILE DELIVERY PT SATRIA ANTARAN PRIMA.TBK CABANG SURABAYA Yakin, Muhamad Anggi Ainul; Kirono, Indro
Jurnal Baruna Horizon Vol 8 No 1 (2025): JURNAL BARUNA HORIZON
Publisher : Sekolah TInggi Ilmu Administrasi dan Manajemen Kepelabuhan (STIAMAK) Barunawati Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52310/jbhorizon.v8i1.249

Abstract

Abstract. The purpose of this study is to evaluate the delay in package delivery in the Last Mile Delivery Division of PT Satria Antaran Prima Tbk Surabaya Branch using the Six Sigma method, especially the DPMO (Defects Per Million Opportunities) approach. Logistics sees late delivery as a major problem that affects customer satisfaction and company reputation. To find and analyze the causes of delays, the SIX SIGMA method is used. Shipping data for the last six months were collected and analyzed to calculate the DPMO value. The results of data processing using the sigma method show 3 types of failures in re-delivery, misdirection and re-delivery reviewed from shipping data for 6 months January - June 2024, a total of 415,150 packages, the number of failed deliveries was 8,213, CTQ (critical to quality) owned is 1. The DPMO value is 19.783 so that the SIGMA value is 2.4. based on the SIGMA calculation shows a result of 2.4 which means statistically only 2.4 defects occur per million opportunities, This means almost perfect quality.
Co-Authors Indro Kirono