Garry Nowel
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From Culture to Performance: Unpacking the Role of Job Stress in the Modern Coffee Workplace at Surabaya Antonius Yuniarto; Garry Nowel
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 8 (2025): JURNAL ILMIAH EKONOMI DAN MANAJEMEN (JIEM)
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i8.5939

Abstract

This study investigates how organizational culture and job characteristics influence job performance, mediated by job stress, among employees of Ame Coffee. Data were collected from 115 respondents across Ame Coffee outlets using purposive sampling, with questionnaires distributed via Google Forms. Demographic variables such as gender, age, education, and work tenure were analyzed. Partial Least Squares (PLS) analysis in PLS 4.0 revealed that organizational culture significantly affects job stress and, indirectly, job performance. However, job stress itself does not directly impact performance. Surprisingly, job characteristics showed no significant influence on either job stress or performance when mediated by stress. These findings underscore the critical role of organizational culture in shaping workplace dynamics while suggesting the need for further research on job design and employee well-being.