Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal Sebatik International Journal of Organizational Behavior and Policy
Ahkam, Syuaib
Unknown Affiliation
Computer Science & IT Economics, Econometrics & Finance

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Smart City Maturity Analysis Based on COBIT 2019 and SNI ISO 37122:2019 Ahkam, Syuaib; Ginardi, R. V. Hari
International Journal of Organizational Behavior and Policy Vol 4 No 2 (2025): JULY 2025
Publisher : Accounting Department, School of Business and Management - Universitas Kristen Petra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijobp.4.2.53-64

Abstract

In the current era of digital transformation, the development of Smart City is crucial for regions that want to improve public services, stimulate economic growth, and improve the quality of life of their citizens. West Sumbawa Regency, with its tourism and creative economy potential, has adopted the Smart City initiative. However, its effectiveness is hampered by suboptimal IT governance, limited digital infrastructure, and a lack of standardized integrated evaluation models. This study aims to analyze and assess the maturity of Smart City in West Sumbawa Regency by combining the COBIT 2019 framework for IT governance and SNI ISO 37122:2019 for smart city performance indicators. Using a mixed-methods approach—including a survey of 150 stakeholders for quantitative analysis and in-depth interviews with 50 key informants for qualitative analysis—as well as PLS-SEM analysis, capability maturity assessment, and GAP analysis, the results show that most IT governance processes are at maturity levels 2–3. This indicates a significant gap between existing IT governance practices and the achievement of Smart City indicators, particularly in aligning corporate objectives and risk management. The main contribution of this research is the development of an integrated evaluation model that provides a holistic evidence-based roadmap for local governments to formulate more effective Smart City policies to achieve sustainable smart city transformation.
The Influence of a Meritocracy System on the Quality of Public Services Qomar, Maslia; Ahkam, Syuaib
Sebatik Vol. 29 No. 2 (2025): December 2025
Publisher : STMIK Widya Cipta Dharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46984/sebatik.v29i2.2674

Abstract

This study examines the relationship between the merit system and the quality of public services, with the work motivation of state civil apparatus (ASN) as a mediator, using a case study in the West Sumbawa Regency Government. The background of the study is based on the need to strengthen bureaucratic professionalism through recruitment, promotion, competency development, and talent management practices based on qualifications and performance, amidst implementation challenges at the regional level influenced by limited capacity and a patronage culture. The research aims to build an empirical understanding of the extent to which the merit system affects the quality of public services, both directly and indirectly, through increased work motivation. This study uses a quantitative cross-sectional approach with a Likert scale-based instrument to measure the dimensions of meritocracy, work motivation, and public service quality adapted from the SERVQUAL model. Data analysis was performed using Partial Least Squares-Structural Equation Modeling (PLS-SEM), testing construct validity and reliability, as well as the significance of direct and indirect paths. The findings show that all merit components—from recruitment to talent management—significantly influence the formation of a strong merit system, with the greatest impact coming from competency development and talent management. The established merit system contributes positively to public service quality, reflected in the dimensions of reliability, responsiveness, assurance, empathy, and tangibles, with work motivation proven to partially mediate this relationship. These results affirm the importance of integrating merit-based HRM policies with strategies to strengthen ASN motivation as a continuous effort to improve service quality and public trust.
Co-Authors Ginardi, R.V. Hari Qomar, Maslia