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All Journal Enrichment : Journal of Management
Hutagalung, Christian Daniel Halomoan
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Economics, Econometrics & Finance

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The The influence of service quality, store atmosphere, pricefairness and customer satisfaction on consumer loyalty at Sallo Coffee in Jakarta Hutagalung, Christian Daniel Halomoan; Hutabarat, Zoel
Enrichment : Journal of Management Vol. 13 No. 6 (2024): February
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v13i6.1843

Abstract

This study aims to analyse whether service quality, store atmosphere, and pricefairness have an influence on customer loyalty either directly or using the customer satisfaction variable as the mediation. This research is quantitative research with a causal approach. The findings of this research aim to benefit the food and beverage industry, particularly the coffee shop company. The sampling procedure was carried out by non-probability sampling with a purposive sampling approach. The total number of respondents used was 225 respondents. The data was processed using SmartPLS version 3.2.9. Based on the test results conducted, it is stated that the service quality and price fairness variables affect customer loyalty. However, the store atmosphere variable has no influence on customer loyalty at Sallo Coffee. while the customer satisfaction variable fails to mediate the three variables with the customer loyalty variable
Co-Authors Hutabarat, Zoel