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All Journal Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer Jurnal Penelitian Sistem Informasi
Alwan Syarofi
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Computer Science & IT Decision Sciences, Operations Research & Management Industrial & Manufacturing Engineering

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Strategi Transformasi Pelayanan Publik Berbasis Big Data : Studi Kasus Pemerintah Kota Pekanbaru Zahra Aqilah Dytihana; Aji Bayu Ramadhan; Arif Abdul Rahman Sakhi; Alwan Syarofi; Mohammad Rezza Fahlevvi; Ari Apriyansa
Jurnal ilmiah Sistem Informasi dan Ilmu Komputer Vol. 5 No. 2 (2025): Juli : Jurnal ilmiah Sistem Informasi dan Ilmu Komputer
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/juisik.v5i2.1331

Abstract

Big Data can help public services change and improve faster by using digital tools. Digital tools can make public services better and faster by using Big Data. Public services can change and improve faster by using digital tools that use Big Data. Pekanbaru City uses data to make decisions and improve its services. The Big Data-based SIPENDUDUK application is already circulating to help people access information. Then there is a different system with the implementation of SPBE. There is one website where people can find the data they need. This literature study analyses how the Pekanbaru City government uses Big Data to transform its public services. The TOE framework approach is used, which has three parts: technology, organization, and environment. This study found that using information technology, such as population, helps speed up administrative services. SPBE creates a framework that allows data to be combined across sectors. Other feature portals such as Satu Data make data more accessible and transparent across sectors. These three innovations serve as the basis for integrating Big Data into public services. The final result of this study shows that the success of digital transformation in this region depends on more than just technology. It also depends on how ready the organization is and how much support they get from regulators. The possibility of Technology Organization Environment (TOE) public services working well is because they use three dimensional integration. This means that the Pekanbaru City government considers the needs of the community, the resources they have, and the changes they face.
Difusi Inovasi Layanan Administrasi Kependudukan Digital di Wilayah Kepulauan: Studi pada SIMPEL-DUKCAPIL Kabupaten Bengkalis Alwan Syarofi; Ardieansyah, Ardieansyah
JURNAL PENELITIAN SISTEM INFORMASI (JPSI) Vol. 4 No. 2 (2026): Mei: JURNAL PENELITIAN SISTEM INFORMASI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jpsi.v4i2.3834

Abstract

This study aims to analyze the diffusion of the SIMPEL-DUKCAPIL innovation in population administration services in Bengkalis Regency. The study employs a descriptive qualitative approach using Everett M. Rogers’ diffusion of innovation theory, which includes five attributes: relative advantage, compatibility, complexity, trialability, and observability. Data were collected through interviews, observation, documentation, and triangulation involving 19 informants consisting of officials from the Population and Civil Registration Office and service users. Data analysis was conducted using the Miles and Huberman interactive model, including data reduction, data display, and conclusion drawing. The results show that SIMPEL-DUKCAPIL provides relative advantages in improving time efficiency, cost savings, and service accessibility, particularly for communities in archipelagic areas. The data indicate 2,311 application users in 2025 with unequal distribution across sub-districts, along with 107 blank spot areas that hinder digital service access. The compatibility and observability dimensions are relatively strong, as the application aligns with service needs and its benefits are directly perceived by users. However, the adoption process remains suboptimal due to challenges in complexity and trialability, including low digital literacy, limited internet infrastructure, technical system issues, and user preference for face-to-face services. This study highlights that innovation diffusion in archipelagic regions is not solely determined by application quality, but also by infrastructure readiness, socialization strategies, and community digital capabilities.
Co-Authors Aji Bayu Ramadhan Ari Apriyansa Arif Abdul Rahman Sakhi Mohammad Rezza Fahlevvi Zahra Aqilah Dytihana