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All Journal Jurnal Kreativitas PKM Journal of Humanities and Social Studies Innovative: Journal Of Social Science Research
Rahayu, Mutiara Sri
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Determinant Factors Of Loyalty Mediated By Hospital Patient Satisfaction Handoyo, Sarwo Edy; Rahayu, Mutiara Sri
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 9, No 2 (2025): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i2.12088

Abstract

This study aims to analyze the influence of corporate image and service quality on patient loyalty, with patient satisfaction as a mediating variable, at the Kota Bekasi Regional General Hospital (RSUD) in Bekasi City. This RSUD is a public health facility that faces challenges in maintaining and increasing patient satisfaction and loyalty amidst fluctuations in service quality and patient complaints. A quantitative research method with an explanatory approach was used, with data analyzed using Partial Least Square – Structural Equation Modeling (PLS-SEM). A total of seven hypotheses were tested in this study. The results showed that corporate image and service quality have a positive and significant influence on patient satisfaction. In addition, corporate image also has a positive and significant influence on patient loyalty, and patient satisfaction has a positive and significant influence on patient loyalty. Another important finding is that patient satisfaction is able to mediate the influence of corporate image on patient loyalty significantly. However, service quality does not have a significant direct influence on patient loyalty, and patient satisfaction is also unable to significantly mediate the influence of service quality on patient loyalty.
Analisis Biaya dan Pendapatan Usahatani Melon Cantaloupe Aliudin, Aliudin; Fadilah, Fitri; Sari, Ratna; Cahyati, Nina; Maulani, Nurapni; Romadhona, Arin; Rahayu, Mutiara Sri; Rohimah, Aenur; Salsabila, Larassiva; Putri, Nur Aini Aulia; Mariska, Meta
Innovative: Journal Of Social Science Research Vol. 4 No. 3 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i3.11376

Abstract

Meningkatnya permintaan melon cantaloupe menciptakan potensi besar bagi sektor pertanian untuk terus mengembangkan usahanya. Setiap kegiatan usaha tani mempunyai karakteristik yang berbeda-beda dalam penggunaan faktor produksi dan dalam penerimaan hasil produksi. Penelitian ini bertujuan untuk mengidentifikasi dan mengukur seluruh biaya yang dikeluarkan serta seluruh pendapatan yang diterima budidaya melon cantaloupe. Metode penelitian ini menggunakan analisis deskriptif, dengan sampling yang digunakan yaitu teknik sampling jenuh, di mana semua anggota populasi dijadikan sampel. Analisis data dalam penelitian ini menggunakan teknik analisis biaya dan pendapatan. Data yang dikumpulkan menunjukkan bahwa biaya variabel Rp.4.601.000., biaya tetap Rp.383.625., biaya penerimaan Rp.428.750.000., dan biaya pendapatan Rp.411.768.375. Untuk pengembangan usaha tani melon cantaloupe perlu perhatian khusus terhadap teknik pengolahan lahan dan perawatan tanaman agar hasil panen melon cantaloupe yang diperoleh menjadi lebih baik.
Strengthening Health Cadre Capasity in Tb Detection: Evaluation in Urban South Jakarta Kusumaratna, Rina Kurniasri; Tan, Suriyani; Sari, Mutiara Indah Sekar; Rahayu, Mutiara Sri; Herteniza, Ranna Adjani; Riskawa, Risna Muthmainnah
Jurnal Kreativitas Pengabdian Kepada Masyarakat (PKM) Vol 9, No 1 (2026): Volume 9 Nomor 1 (2026)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jkpm.v9i1.23129

Abstract

ABSTRACT Proper TB management hinges on three key aspects: early diagnosis, early detection of drug resistance, and prompt initiation of treatment plans. Mobilizing the community to actively participate in TB screening activities conducted by health facilities is crucial. Enhancing the knowledge and skills of health cadres is necessary to enable them to independently and support health workers in community TB screening efforts. This activity aims to evaluate, assess and address issues, improve TB case detection and treatment, and empower health cadres to become TB champions, accelerating the elimination of tuberculosis, in Pasar Minggu sub-district, South Jakarta. Results indicate that the education and training activities effectively enhanced cadres' TB screening and contact investigation skills. Post-test assessments showed significant (p<0.05) improvement in understanding and abilities, with average scores rising considerably from 78.67 (pre-test) to 98.67 (post-test), confirming successful knowledge and skill acquisition. Health cadres identified five new cases through home visits during active case-finding and contact investigation efforts. Engaging the community is crucial for effective public health interventions, ensuring both relevance and practical implementation. Keywords: Skill Development, Tuberculosis Management, Community Involvement.
Co-Authors Aliudin Aliudin, Aliudin Cahyati, Nina Fadilah, Fitri Herteniza, Ranna Adjani Kusumaratna, Rina Kurniasri Mariska, Meta Maulani, Nurapni Putri, Nur Aini Aulia Ratna Sari Riskawa, Risna Muthmainnah Rohimah, Aenur Romadhona, Arin Salsabila, Larassiva Sari, Mutiara Indah Sekar Sarwo Edy Handoyo, Sarwo Edy Suriyani Tan, Suriyani