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TARUKAN, I MADE DENNY
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INFLUENCE OF CURBSIDE PUBLIC FACILITIES ON PASSENGER COMFORT AT RADIN INTEN II INTERNATIONAL AIRPORT, INDONESIA: A Quantitative Study of Public Infrastructure Impact on Airport Service Quality TARUKAN, I MADE DENNY; Hartono, Hartono; Rozi, Fahrur
Journal of Public Transportation Community Vol. 5 No. 1 (2025): Journal Public Transportation Community April 2025
Publisher : Politeknik Penerbangan Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46491/jptc.v4i1.2048

Abstract

This study examines the influence of curbside facility services on passenger comfort at Radin Inten II International Airport, Lampung. Using a quantitative approach with 44 respondents, the study applied Spearman’s Rank correlation and simple linear regression. Results indicate that all six facilities significantly affect passenger comfort, with charging stations showing the strongest influence (β = 0.852; ρ = 0.841) and lactation rooms the weakest (β = 0.399; ρ = 0.373). The findings suggest that improving curbside infrastructure in accordance with national standards is essential for enhancing passenger satisfaction.
Co-Authors Fahrur Rozi Hartono Hartono