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All Journal Majalah Ilmiah Cahaya Ilmu International Journal of Multidisciplinary Reseach
Sunarya , Aris
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Humanities Computer Science & IT Economics, Econometrics & Finance Education Engineering Social Sciences

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Inovasi Pelayanan Samsat Surabaya di Era Digital: Studi Kasus Aplikasi e-Samsat Jatim Hariwibowo, Budi; Haryati, Eny; Sunarya , Aris; Widyawati
Majalah Ilmiah "CAHAYA ILMU" Vol 7 No 2 (2025): MAJALAH ILMIAH CAHAYA ILMU
Publisher : STIA Pembangunan Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37849/mici.v7i2.463

Abstract

Penelitian ini berfokus pada implementasi aplikasi e-Samsat Jatim di Surabaya, sebuah inovasi dalam pelayanan Samsat yang bertujuan untuk meningkatkan efisiensi dan kualitas pelayanan pembayaran pajak kendaraan bermotor. Penelitian ini menggunakan pendekatan kualitatif deskriptif, dengan data yang dikumpulkan melalui wawancara mendalam dengan pengguna aplikasi, petugas Samsat, dan pemangku kepentingan terkait, serta observasi langsung terhadap implementasi aplikasi. Data dianalisis untuk mengevaluasi efektivitas aplikasi e-Samsat berdasarkan indikator-indikator teori difusi inovasi, termasuk keuntungan relatif, kompatibilitas, kompleksitas, trialability, dan observability. Temuan penelitian menunjukkan bahwa aplikasi e-Samsat telah memberikan dampak positif terhadap layanan Samsat, dengan tingkat adopsi sekitar 80% di antara pengguna yang membayar pajak melalui aplikasi tersebut. Pengurangan antrian yang signifikan di kantor Samsat dan peningkatan kenyamanan publik adalah temuan utama dari penelitian ini. Kesimpulannya, aplikasi e-Samsat telah berhasil meningkatkan efisiensi layanan, namun masih diperlukan peningkatan infrastruktur telekomunikasi dan pelatihan bagi masyarakat yang kurang familiar dengan teknologi. Rekomendasi yang diberikan meliputi peningkatan sosialisasi, pelatihan, dan infrastruktur untuk mempercepat adopsi teknologi dan memastikan pemerataan akses di seluruh wilayah Surabaya.
THE ROLE OF VILLAGE GOVERNMENT IN SUPPORTING VILLAGE-OWNED ENTERPRISES (BUMDES) AS A VILLAGE ECONOMIC STRENGTHENER IN BALONGBENDO DISTRICT, SIDOARJO Khasan, Khafidz; Sunarya , Aris; Kamariyah, Sri
International Journal of Multidisciplinary Reseach Vol. 1 No. 5 (2025): Desember
Publisher : International Journal of Multidisciplinary Reseach

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Village-Owned Enterprises (BUMDes) are an important tool for strengthening the village economy, the success of which is highly dependent on the role of the village government. This study aims to analyze the contribution of village governments in supporting the management and development of BUMDes, identify factors that hinder the optimization of this role, and examine the extent to which local regulations such as Regional Regulations (Perda) and Regent Regulations (Perbup) of Sidoarjo Regency can serve as a strategic foundation for strengthening the function of BUMDes as drivers of the village economy. This study adopts a qualitative approach with a case study design located in Balongbendo District, Sidoarjo Regency. Data were obtained through in-depth interviews, observations, and analysis of village planning documents, BUMDes reports, and relevant regulations. The research findings indicate that village governments have played a crucial role through planning, facilitating, fostering, and supervising BUMDes, but this role has not been maximized due to limited human resource capacity, weak synergy between institutions, and low community participation. While local regulations provide a sufficient legal basis, they have not been fully utilized strategically in BUMDes management. This study emphasizes the need to strengthen village government capacity and optimize the implementation of local regulations to promote the sustainability of BUMDes as the foundation of the village economy.
Co-Authors Hariwibowo, Budi Haryati, Eny Kamariyah, Sri Khasan, Khafidz Widyawati