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All Journal Dinasti International Journal of Digital Business Management
Sekarsari, Dewanti Putri
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Decision Sciences, Operations Research & Management

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The Influence of Teamwork and Person-Environment Fit on Employe Turnover Intention with Organizational Citizenship Behavior as A Mediating Variable (Study Case on Sinar Mas Land Customer Care) Sekarsari, Dewanti Putri; Lo, Singmin Johanes
Dinasti International Journal of Digital Business Management Vol. 6 No. 5 (2025): Dinasti International Journal of Digital Business Management (August - Septembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i5.5453

Abstract

The purpose of this study is to examine how Teamwork and Person-Environment Fit influence Turnover Intention mediated by Organisational Citizenship Behavior (OCB) in Sinar Mas Land particularly customer care division. Data was obtained by distributing a closed questionnaire filled up by 117 participnats, and the data processing was then conducted using the Partial Least Squares Structural Equation Modeling (PLS-SEM) with a software SmartPLS 3.0. The result shows that Teamwork does not negatively affect Turnover Intention but positively contribute to OCB. Meanwhile, Person-Environment Fit has a negatif effect toward Turnover Intention and a positif effect toward OCB. There is a  reduction in the intention of turning over influenced by OCB. Moreover, OCB also functions as a mediator between Person- Teamwork and Person-Environment Fit toward Turnover Intention. These findings urge to strengthen Teamwork and employee-environment in order to enhance the development of OCB in Sinar Mas Land Customer Care
Co-Authors Lo, Singmin Johanes