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All Journal El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jurnal Ilmiah Nusantara Journal of Ekonomics, Finance, and Management Studies
Claudia, Maria Cindi
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Religion Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences

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Evaluasi Pemanfaatan E-COMMERCE Jaminan Kesehatan Nasional (JKN) Untuk Meningkatkan Pelayanan di Puskesmas Wonorejo Kota Samarinda Claudia, Maria Cindi; Nurhasanah Nurhasanah
JURNAL ILMIAH NUSANTARA Vol. 2 No. 6 (2025): Jurnal Ilmiah Nusantara
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jinu.v2i6.6323

Abstract

The utilization of e-commerce platfroms within the National Health Insurance (JKN) system has the potential to enhance healthcare services in primary healthcare centers (Puskesmas). This study aims to evaluate the implementation and impact of e-commerce in the JKN system, focusing on its role in improving efficiency, accessibility, and quality of services at Puskesmas. A mixed-method approach was employed, combining quantative data analysis and quantative interviews with healtcare providers and beneficiaries. The results reveal that integrating e-commerce into the JKN system streamlines administrative processes, facilitates medication procurement, and enhances patient satisfaction. However challenges such as digital literacy gaps and technical limitations remain barriers to optimal utilization. Recommendations for improving e-commerce adoption in the JKN framework include targeted training, infrastructure enchancement, and continous monitoring and evaluation. This evaluation provides valuable insights for policymakers and stakeholders to optimize e-commerce applications in healthcare services delivery.
Pengaruh Persepsi Sarana dan Prasarana Terhadap Mutu Pelayanan di Rumah Sakit Siaga Al-Munawwarah Samarinda Claudia, Maria Cindi; Johan, Herni; Nurhasanah, Nurhasanah
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 11 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i11.9973

Abstract

Service Quality is a key to improving patient statisfaction in hospitals. Adequate facilities and infrastructure not only support hospital operations but also directly influence patients’ perceptions of service quality. This study aims to analyze the effect of perceptions of facilities and infrastructure on service quality at Siaga Al-Munawwarah Hospital in Samarinda. The study employed a quantitative approach with a cross-sectional design. The study population involved 57.923 outpatients, with a sample of 270 respondents selected through simple random sampling. Data collection was conducted through structured interviews using a questionnaire. Data were analyzed univariately and bivariately using the Wilcoxon test to assess the relationship between variables. Based on analysis, the respondents’ characteristics were as follow: the gender of respondent was predominantly female, totaling 167 individuals (62%); the age group was mostly 31-50 years, with 128 individuals (47%); the most common occupation was housewife, totaling 155 individuals (43%); and the majority of the questionnaires were filled out by the patients themselves, amounting to 165 individuals (61%). The distribution of respondents’ perceptions of facilities and infrastructure showed that 20% fell into the low category, 65% into the medium category, and only 15% into the high category. Meanwhile, the distribution of service quality responses revealed that the highest percentage was in the low category qt 66%, followed by 15% in the high category. The results of this study indicate a p-value of 0.01 (less than 0.05), thus the null hypothesis (Ho) is rejected. The conclusion of this study is that there is a significant relationship between perceptions of facilities and infrastructure and service quality at Siaga Al-Munawwarah Hospital in Samarinda. 
Pengaruh Persepsi Sarana dan Prasarana Terhadap Mutu Pelayanan di Rumah Sakit Siaga Al-Munawwarah Samarinda Claudia, Maria Cindi; Johan, Herni; Nurhasanah, Nurhasanah
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 11 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i11.9973

Abstract

Service Quality is a key to improving patient statisfaction in hospitals. Adequate facilities and infrastructure not only support hospital operations but also directly influence patients’ perceptions of service quality. This study aims to analyze the effect of perceptions of facilities and infrastructure on service quality at Siaga Al-Munawwarah Hospital in Samarinda. The study employed a quantitative approach with a cross-sectional design. The study population involved 57.923 outpatients, with a sample of 270 respondents selected through simple random sampling. Data collection was conducted through structured interviews using a questionnaire. Data were analyzed univariately and bivariately using the Wilcoxon test to assess the relationship between variables. Based on analysis, the respondents’ characteristics were as follow: the gender of respondent was predominantly female, totaling 167 individuals (62%); the age group was mostly 31-50 years, with 128 individuals (47%); the most common occupation was housewife, totaling 155 individuals (43%); and the majority of the questionnaires were filled out by the patients themselves, amounting to 165 individuals (61%). The distribution of respondents’ perceptions of facilities and infrastructure showed that 20% fell into the low category, 65% into the medium category, and only 15% into the high category. Meanwhile, the distribution of service quality responses revealed that the highest percentage was in the low category qt 66%, followed by 15% in the high category. The results of this study indicate a p-value of 0.01 (less than 0.05), thus the null hypothesis (Ho) is rejected. The conclusion of this study is that there is a significant relationship between perceptions of facilities and infrastructure and service quality at Siaga Al-Munawwarah Hospital in Samarinda. 
Co-Authors Herni Johan Nurhasanah Nurhasanah Nurhasanah Nurhasanah