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All Journal Master Manajemen Jurnal Riset Multidisiplin Edukasi
Hevy Febriyansyah
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Decision Sciences, Operations Research & Management Other

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PENGARUH KOMPETENSI KERJA TERHADAP KINERJA KARYAWAN DIMEDIASI KEMAMPUAN BERADAPTASI PADA PEGAWAI PERUM BULOG KANTOR CABANG CIREBON DAN INDRAMAYU Luthfiyah Azizah Azmi; Asep Gunawan; Hevy Febriyansyah
Jurnal Riset Multidisiplin Edukasi Vol. 2 No. 8 (2025): Jurnal Riset Multidisiplin Edukasi (Edisi Agustus 2025)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v2i8.797

Abstract

This study aims to analyze the effect of work competence on employee performance with the mediation of adaptability at Perum BULOG Cirebon and Indramayu Branch Offices. A quantitative approach was used with simple and multiple linear regression methods, and Sobel test for mediation testing. The results of the study show that work competence has a positive and significant impact on employee performance.. Additionally, work competence also positively influences adaptability, which in turn significantly impacts employee performance. Adaptability was found to mediate the effect of work competence on performance, indicating that employees with high adaptability can optimize their competencies to achieve better performance. This finding contributes to the development of human resource management, particularly in improving performance through effective competency and adaptability development.
Pengaruh Kualitas Layanan Internet WI-FI, Strategi Penetapan Harga dan Kepercayaan terhadap Tingkat Kepuasan Pelanggan pada PT Zona Mabar Herman Sugiarto; Sahara Sahara; Hevy Febriyansyah
MASMAN Master Manajemen Vol. 4 No. 3 (2026): Agustus: Master Manajemen
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/masman.v3i4.1434

Abstract

Increasing competition in the internet service provider industry requires companies to continuously improve customer satisfaction through better service quality, competitive pricing, and stronger customer trust. This study aims to examine the influence of WiFi internet service quality, pricing strategies, and trust on customer satisfaction at PT Zona Mabar. A quantitative research approach with an explanatory design was employed to analyze the relationships among the variables. The study involved 121 respondents selected using purposive sampling. Data were collected through structured questionnaires and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) with SmartPLS 4. The findings reveal that WiFi internet service quality has a positive and significant effect on customer satisfaction, indicating that reliable, responsive, and stable internet services contribute to a better customer experience. Pricing strategies also demonstrate a positive and significant influence, suggesting that fair and competitive pricing enhances customers’ perceived value. In addition, trust significantly affects customer satisfaction, reflecting the importance of credibility, transparency, and service reliability in fostering positive customer perceptions. Overall, the results confirm that service quality, pricing strategies, and trust are key determinants of customer satisfaction. Therefore, PT Zona Mabar should prioritize continuous service improvement, maintain competitive pricing, and strengthen customer trust to increase customer satisfaction, retain existing customers, and improve its competitive position in the internet service provider industry
Co-Authors Asep Gunawan Herman Sugiarto Luthfiyah Azizah Azmi Sahara Sahara