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All Journal Journal of Social Contemplativa
Agustina, Sabrina Khairina
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Humanities Decision Sciences, Operations Research & Management Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Transformasi Digital Transportasi: Peran Aplikasi TIJE dalam Meningkatkan Kualitas Pelayanan Publik di Jakarta Agustina, Sabrina Khairina; Firman, Firman
Journal of Social Contemplativa Vol. 3 No. 2 (2025): Journal of Social Contemplativa
Publisher : Indonesian Democracy Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61183/jsc.v3i2.98

Abstract

Digital transformation demands that governments provide public services that are more effective, efficient, and transparent. One form of its implementation is the adoption of E-Government through the use of digital applications, such as TIJE (TransJakarta E-Ticketing) developed by PT Transportasi Jakarta. This application aims to facilitate public access to transportation services. However, in practice, its implementation still faces several challenges, including limited user understanding, an unfriendly user interface, and a lack of adequate public outreach from the service provider. This study is designed using a descriptive qualitative approach to examine how the TIJE application is implemented in public services and to identify the obstacles encountered in the field. Data collection techniques include in-depth interviews, participatory observation, documentation, and data triangulation, with data analysis based on the Miles and Huberman model. The study aims to provide a comprehensive understanding of system readiness, public response, and challenges in the application of digital technology to support E-Government in the transportation sector.
Co-Authors Firman Firman