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Journal : Journal of Computer Scine and Information Technology

Selection of Quality Textile Materials as a Support for Supply Chain Management with the Weighted Product Method Alvi Martunasia; Teri Ade Putra; Raja Ayu Mahessya
Journal of Computer Scine and Information Technology Volume 9 Issue 2 (2023): JCSITech
Publisher : Universitas Putra Indonesia YPTK Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35134/jcsitech.v9i2.72

Abstract

Decision making is a matter that is very influential in the process of dealing with the selected alternative. At this time in making decisions is no longer just by human reason. Human limitations in thinking to solve a problem can now be assisted by computerization. The use of computers has developed from just processing data or presenting information, to being able to provide choices as a support for decision makers. The development of information technology has enabled decision makers to be made more quickly and accurately. The research aims to apply the weighted product method in reducing errors in the selection of quality textile materials. This research aims to facilitate the selection of quality textile materials. This research aims to be a good solution for khatialo shops in selecting quality textile materials. The weighted product (WP) method is one of the methods used to complete a decision-making system by considering the criteria and weights . Then proceed with the ranking process which will select the best alternative from a number of alternatives, in this case the alternative in question is the selection of quality textile materials based on the specified criteria. The results obtained with the highest rating value were achieved by the 4th alternative called Semi Sutra with the code TK04 alternative
Customer Relationship Management to Retain Customers with the Topsis Method Muhammad Nuzul Ikhsan; Abulawafa Muhammad; Raja Ayu Mahessya
Journal of Computer Scine and Information Technology Volume 9 Issue 2 (2023): JCSITech
Publisher : Universitas Putra Indonesia YPTK Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35134/jcsitech.v9i2.73

Abstract

In the era of globalization, the increasingly rapid development of technological sophistication is an aspect that can be utilized to achieve convenience, including the flow of information. Each company has its own way of retaining customers. At the Metacom store, efforts to retain customers have not been carried out in an updated and online manner. Customer Relationship Management (CRM) is one way of retaining customers to fulfill this goal by combining CRM and TOPSIS methods. For this reason, customer data analysis was carried out at the Metacom store using the Topsis method, from 10 transaction data, 2 were recommended to be given a discount on the goods. The results of applying TOPSIS use ranking results from goods transaction results. This Topsis analysis can be used to change a CRM application, where this application is equipped with a sales information system as well as goods data collection (Cashier) and a sales application using the Topsis method with a combination of these two methods in the Metacom Store. From the processed data