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All Journal Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Global Research on Tourism Development and Advancement (GARUDA) Journal of Tourism Sciences, Technology and Industry
Yulianty, Jessyca
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Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Moderating Technology, Stress, and Performance in Hospitality Lestari, Nurul Sukma; Dinitri, Seruni; Pratiwi, Pratiwi; Yulianty, Jessyca; Rojali, Muhammad
Stupa Vol 7 No 2 (2025): Global Research on Tourism Development and Advancement (GARUDA) - In Progress
Publisher : Prasetiya Mulya Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21632/garuda.7.2.on Process

Abstract

This study investigates how technology adoption, job stress, and the role of supervisors in the hospitality industry influence performance and the supervisor's role as a moderator. This study looks at these dynamics to provide insight into strategic management techniques that increase productivity, increase worker happiness, and drive long-term sustainability in the highly competitive hospitality industry. This quantitative research uses descriptive methods and uses SEM-PLS to test the data. The population is all employees of local 5-star hotels in Jakarta that have been operating for 20 years, with 400 respondents. The data collection technique uses non-probability sampling with purposive sampling. The findings of this research show that adopting technology improves performance but also increases work stress. Managed stress can boost performance. The supervisor's role amplifies the impact of technology and helps manage stress, contributing directly to improved performance. The research findings have theoretical significance and relevance, especially for the hotel industry. The hospitality industry can use the research findings to develop more effective ways to improve job performance while considering the critical role of supervisors in overcoming difficulties in implementing new technologies, paying attention to employee mental health so that operations can run smoothly, and encouraging sustainable practices
Model ‘Planned Behavior’ Wisatawan Milenial Dalam Mengunjungi Destinasi Di Indonesia Yulianty, Jessyca
Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Vol 5 No 1 (2022): Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Ev
Publisher : Politeknik Internasional Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46837/journey.v5i1.101

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui sikap, norma-norma subyektif, kontrol perilaku yang dirasakan, minat dan perilaku wisatawan milenial nusantara dalam mengunjungi destinasi di Indonesia, karena jumlah generasi milenial saat ini menduduki jumlah populasi tertinggi di Indonesia dengan usia yang dianggap produktif sehingga dengan memahami perilaku dari wisatawan milenial nusantara dapat membantu seluruh stakeholder dalam mempersiapkan produk/jasa pariwisata guna menarik wisatawan milenial nusantara. Penelitian ini dilakukan kepada 200 responden generasi milenial nusantara di seluruh Indonesia, dan di analisis menggunakan Structural Equation Modeling (SEM). Hasil dari penelitian ini adalah wisatawan milenial dalam melakukan perjalanan lebih fokus akan pendapat dirinya sendiri jika dibandingkan dengan pendapat orang terdekat dan lingkungannya. Wisatawan milenial akan memikirkan segala kemungkinan-kemungkinan yang terjadi terhadap minat untuk berwisata. Minat atau kontrol kemauan dari wisatawan milenial nusantara untuk melakukan perjalanan wisata mempengaruhi perilaku dirinya.
From Sound to Satisfaction: How Perceived Music Quality and Place Shape Visitors' Intentions at Music Festivals Yulianty, Jessyca
Journal of Tourism Sciences, Technology and Industry Vol 4, No 2 (2025): JTSTI-Journal of Tourism Science, Technology and Industry
Publisher : Institut Seni Indonesia Padangpanjang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26887/jtsti.v4i2.6201

Abstract

Despite the growing prominence of music festivals as experiential tourism products, limited empirical research has integrated perceived music quality and place within a unified behavioral framework, particularly in emerging economies. This study investigates how perceived music quality and place influence visitors’ revisit intention, with satisfaction acting as a mediating variable. Drawing on the Stimulus Organism Response (SOR) framework, a quantitative research design was employed. Data were collected via an online questionnaire from 220 visitors who had attended large scale music festivals in Indonesia within the previous year. Partial Least Squares Structural Equation Modeling (PLS-SEM) was used to test the proposed relationships. The findings indicate that both perceived music quality and place have significant positive effects on visitor satisfaction, with place exerting a substantially stronger influence. Moreover, satisfaction significantly mediates the effects of perceived music quality and place on revisit intention. The model demonstrates moderate to strong explanatory power, highlighting satisfaction as a key psychological mechanism linking festival attributes to behavioral intentions. This study extends the application of the SOR framework to music festival tourism in a developing country context and offers practical insights for festival organizers and destination managers seeking to enhance visitor satisfaction and foster repeat visitation through strategic improvements in musical performance and place-based experiences.
Co-Authors Dinitri, Seruni Lestari, Nurul Sukma Pratiwi Pratiwi Rojali, Muhammad