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All Journal Transforma: Jurnal Manajemen
Datu, Fefrina Tangke
Unknown Affiliation
Economics, Econometrics & Finance

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Analysis Of Public Services In Villages Mekarmulya Panyileukan District Bandung Datu, Fefrina Tangke; Fatihah, Dian Candra
Transforma Jurnal Manajemen Vol. 3 No. 2 (2025): Transforma: Jurnal Manajemen
Publisher : Pascasarjana Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/tjm.v3i2.250

Abstract

The title of this "research is Analysis of Public Services in Mekarmulya Village, Panyileukan District, Bandung City. This article aims to analyze public services in Mekarmulya Village. The quality of public services is the level of public satisfaction with services provided by the government or public institutions.This study employed a qualitative method to analyze public services in Mekarmulya Village, Panyileukan District. Data collection techniques included in-depth interviews and observations. The analysis concluded that efforts to improve the quality of public services in Mekarmulya Village are needed to meet community needs and increase public trust.The obstacle I encountered was the lack of queue numbers, which left people dissatisfied and forced to wait long hours due to a lack of clear information. My suggestion was to create a simple, manual queue number system and optimize the use of existing resources to improve service efficiency
Co-Authors Candra Fatihah, Dian