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All Journal MODERAT: Jurnal Ilmiah Ilmu Pemerintahan
Debby Mahendra Putri, Lolita
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Humanities Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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PRINSIP E-STRATEGY YANLIK SMART DALAM PELAYANAN PUBLIK DI KABUPATEN PURWAKARTA Nuraeni, Hikmah; Noor Azijah, Dewi; Debby Mahendra Putri, Lolita
Moderat : Jurnal Ilmiah Ilmu Pemerintahan Vol 11 No 3 (2025): Agustus 2025
Publisher : Program Studi Ilmu Pemerintahan FISIP Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/moderat.v11i3.4819

Abstract

Yanlik Smart is a website that focuses on public services through public satisfaction surveys to improve public services in Purwakarta Regency. Therefore, Yanlik Smart is here to help monitor the extent of public services provided by Regional Apparatus Organizations (OPD) through public satisfaction surveys. The features in Yanlik Smart are home, OPD, achievements, monitoring and evaluation, and login. Challenges in implementing Yanlik Smart include admin changes in OPDs, server downtime, and service recipients who do not understand the Yanlik Smart filling process, as well as some people who do not have smartphones to fill out surveys digitally. The purpose of this study is to analyze the urgency of Yanlik Smart in public services in Purwakarta Regency, so this study focuses on whether Yanlik Smart is appropriate or not as a tool in improving public services in Purwakarta Regency. The research method is a qualitative method with a case study design. The results of this study indicate that Yanlik Smart is aligned with the regional development vision, has a clear institutional structure, and is supported by information technology-based strategies and policies. Although specific regulations regarding this system are not yet available, its implementation remains guided by broader regulations. In addition, regular monitoring and evaluation are required because human resource readiness is an important factor in the success of Yanlik Smart implementation.
Co-Authors Noor Azijah, Dewi Nuraeni, Hikmah