Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal MODERAT: Jurnal Ilmiah Ilmu Pemerintahan
Rahmawati, Chendy
Unknown Affiliation
Humanities Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
KUALITAS PELAYANAN PUBLIK PADA SISTEM PELAYANAN SATU PINTU (PTSP) DI MAL PELAYANAN PUBLIK BARUGA PEMERINTAH DAERAH KOTA BAUBAU PADA DINAS KEPENDUDUKAN DAN CATATAN SIPIL Rahmawati, Chendy; Sadat, Anwar; Muh. Askal Basir
Moderat : Jurnal Ilmiah Ilmu Pemerintahan Vol 11 No 3 (2025): Agustus 2025
Publisher : Program Studi Ilmu Pemerintahan FISIP Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/moderat.v11i3.4881

Abstract

The purpose of this research is to assess the level of public service provided by the One-Stop Integrated Service (PTSP) system of the Baubau City Government.The methodology used is a qualitative descriptive approach, while the independent variable is the improvement of PTSP services assessed from community satisfaction and the quality of public services evaluated based on five indicators: tangible, reliability, responsiveness, assurance, and empathy.Six informants participated in the study through documentation, in-depth interviews, and direct observation to collect data, which was then evaluated using the Miles and Huberman model.The study findings indicate that, despite facing several challenges, including inadequate infrastructure and a lack of public awareness regarding procedures, the implementation of PTSP at the Baruga City Baubau Public Service Mall successfully improved service quality through process simplification and service time acceleration.
Co-Authors Anwar Sadat Muh Askal Basir, Muh Askal