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All Journal Journal of Innovation in Business and Economics JER
Puspawati , Dewita
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Re-Evaluating Key Drivers Of Continuance Intention In Mobile Food Ordering Apps After Covid-19 Pandemic In Indonesia Abas, Novel Idris; Puspawati , Dewita; Praswati , Aflit Nuryulia; Imaduddin , Helmi
Jurnal Economic Resource Vol. 8 No. 2 (2025): September - February
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v8i2.1730

Abstract

This study investigates why Indonesian Gen Y and Z users continue using specific mobile food ordering applications (MFOAs) post-pandemic, leading to market dominance by a few platforms. Analyzing 234 users, the research found that while saving time, money, and convenience all contribute to user satisfaction, only time and money savings directly influence the intention to continue using an app. Surprisingly, and contrary to previous literature, convenience does not directly impact user retention. These findings provide new insights for developers on improving long-term engagement by focusing on tangible benefits beyond mere convenience for these generations.
Digital technostress and self-efficacy: Predicting generation z’s intention to use online mutual fund platforms in Indonesia Putriani, Santi; Puspawati , Dewita
Journal of Innovation in Business and Economics Vol. 10 No. 01 (2026): Journal of Innovation in Business and Economics
Publisher : Faculty of Economics and Business, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/jibe.v10i01.39980

Abstract

This study investigates the effects of technostress and digital technology self-efficacy on Generation Z investors’ intention to use online mutual fund platforms in Indonesia. A quantitative survey was conducted among users of Bibit, Tanamduit, and Ajaib, and the data were analyzed using partial least squares structural equation modeling (PLS-SEM). The findings reveal that digital overload significantly reduces the intention to use online mutual funds, whereas higher digital technology self-efficacy enhances usage intention and mitigates the adverse effects of technostress. These results suggest that technostress is not solely detrimental but can be managed through users’ coping resources. Practical implications highlight the need for simplified interface design, personalized information filters, and digital literacy initiatives to strengthen user confidence and engagement in fintech investment platforms.
Co-Authors Imaduddin , Helmi Novel Idris Abas Praswati , Aflit Nuryulia Santi Putriani